Front Desk Receptionist/ Care Advocate

********Please read entire description before applying.******

Application Instructions:
To be considered for this position, please submit a short video (1–2 minutes) answering the following:

• Why do you want to work with Life Force Chiropractic?
• What interests you about this role?
• What experience do you bring from a medical office or similar setting?

Upload your video to Google Drive, Loom, Dropbox, or a similar platform and paste the link in the really application or chat. This video helps us assess communication style, professionalism, and alignment with our values.

We are seeking a highly organized, confident, and personable Front Desk Receptionist / Care Advocate to join our growing chiropractic practice. This role is far more than answering phones — you are a key protector of patient flow, communication, and experience.

The ideal candidate has at least one year of experience in a medical office or medical spa, thrives in a fast-paced, performance-driven environment, and is comfortable following systems, scripts, and measurable expectations.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet and assist patients in a warm, professional, and confident manner
• Serve as the first point of contact for all in-office and phone communications
• Perform accurate data entry, scanning, and uploading of patient documents
• Prepare and organize new patient paperwork and visit folders
• Maintain a clean, welcoming, and organized front desk and reception area
• Perform professional office tours for all new patients

Scheduling, Payments & Flow Protection

• Schedule patients accurately and efficiently according to provider availability and care plans
• Actively minimize no-shows, late cancellations, and scheduling gaps
• Ensure patients leave with their next appointment scheduled
• Process payments, explain billing clearly, and ensure autopay is set when required
• Prepare and submit superbills accurately and in a timely manner

Phone Handling & Communication

• Handle all new patient and existing patient phone calls using established scripts
• Confidently convert inquiries into scheduled appointments
• Return missed calls and follow up with leads within required timeframes
• Communicate the value of chiropractic care, consistency, and care plans while calmly addressing objections or concerns

Marketing, Events & Outreach

• Coordinate and manage the “New Patient of the Month” program
• Assist in planning, hosting, and executing in-office events (workshops, coffee chats, patient appreciation events)
• Support external events and community outreach as needed
• Track referral sources and assist with referral follow-up and appreciation
• Participate in reactivation outreach a few times per year as directed

Administrative Systems & Organization

• Complete assigned tasks in ClickUp daily and on time
• Perform inventory checks and notify management of supply needs
• Ensure all documentation and patient records are HIPAA compliant
• Assist with end-of-day and weekly administrative duties as assigned

Performance Expectations

This role is measured by weekly KPIs, including but not limited to:

• Scheduling accuracy and show rates
• New patient booking and conversion
• Timely follow-up of calls, leads, and missed appointments
• Task completion in ClickUp
• Event coordination and follow-up
• Overall patient clarity and experience

Success in this role requires consistency, follow-through, and comfort working with clear expectations and accountability.

Qualifications & Skills

Required

• Minimum 1 year experience in a medical office, chiropractic office, or medical spa
• Bilingual in Spanish (required)
• Minimum 1-year commitment required. This role is designed for someone seeking stability, growth, and long-term contribution within our practice.
• Strong computer skills and comfort learning new systems
• Excellent verbal communication skills with warmth and confidence
• Strong attention to detail and ability to multitask
• Reliable, punctual, and professional at all times

Preferred

• Experience with scheduling systems and payment processing
• Familiarity with ClickUp, EHR systems, or similar platforms
• QuickBooks experience (a plus, not required)

Training & Growth Opportunities

After completing a 1–3 month probationary period, you may be offered additional training (paid for by the clinic) to advance into a Chiropractic Assistant (CA) role. There is also opportunity to grow into a Level 2 CA or Office Manager position as the clinic expands.

Pay & Incentives

• This position begins with a 3-month probationary period at $18/hour.
• After successful completion of the probationary period and meeting performance expectations, pay will be reviewed and adjusted accordingly.
• Position is paid hourly, biweekly.
• Bonus opportunities available for patient referrals.

Thank you for your interest in joining Life Force Chiropractic. We look forward to learning more about you and exploring whether this role is the right fit for both you and our team.

Pay: $18.00 - $23.00 per hour

Benefits:

• On-the-job training
• Opportunities for advancement
• Wellness program

Work Location: In person

Salary : $18 - $23