What are the responsibilities and job description for the WMS Consultant position at LIDD Consultants Inc.?
About LIDD
LIDD (LIDD.com) is a leading supply chain management consulting firm. We design complex warehouses and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. From our offices in Montreal, Toronto, Los Angeles and Atlanta.
Our diversity statement
LIDD is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or terminate are based on merit, competence, performance, and business needs. By joining our team, you will feel like you belong regardless of your ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital or disability status. Let us know if you’ll require assistance during the application process.
What’s your role:
Our WMS Consultant is expected to act as a counsellor to our customers and:
- Gather, analyze, and document customer requirements for warehouse processes
- Configure the WMS to support receiving, inventory control, picking, packing, and shipping workflows
- Participate in solution design sessions and ensure configurations align with operational best practices
- Deliver successful implementation projects
Day-to-day you will:
- Work with developers when customizations or integrations are required, providing clear functional specifications
- Prepare and execute test cases for configurations, integrations, and enhancements
- Validate that solutions meet requirements and resolve any defects or inconsistencies
- Assist clients during deployment, training, and stabilization phases
- Troubleshoot issues, identify root causes, and ensure timely resolution
- Provide ongoing support for existing WMS installations as needed
- Could require traveling from 25% to 50% of the time
- Available to answer incoming client calls outside working hours on rotation, within the team
To qualify, you have:
- You have a BS/BA in Engineering, Computer Science, Supply Chain & Operations Management, or equivalent degree/experience
Considered an asset:
- You understand WMS and operational best practices
- Experience with business software for operations (ERP, WMS, TMS, MES)
We’re looking for candidates who have:
- Interest in supply chain management, logistics, and distribution operations
- Ability to work well under pressure within a team
- Strong problem-solving capabilities
- Superior verbal and written communication and presentation skills
- Attention to detail and quality
- Ability to handle multiple assignments simultaneously with limited guidance
- Comfort working independently in an ambiguous environment with pressing deadlines
- Valid Driver’s license