What are the responsibilities and job description for the WMS Consultant position at LIDD Consultants Inc.?
About LIDD
LIDD (LIDD.com) is a leading supply chain management consulting firm. We design complex warehouses and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. From our offices in Montreal, Toronto, Los Angeles and Atlanta.
Our diversity statement
LIDD is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or terminate are based on merit, competence, performance, and business needs. By joining our team, you will feel like you belong regardless of your ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital or disability status. Let us know if you’ll require assistance during the application process.
What’s your role:
Our WMS Consultant is expected to act as a counsellor to our customers for :
- Solutioning technical design of our customers’ requests
- Developing complex enhancements to our existing platforms
- Investigating issues and fixing errors
- Delivering successful implementation projects
Day-to-day you will:
- Analyze and collaborate with developers, programmers, and designers in identifying the core source of systems issues and for the appropriate solution possibilities
- Configure, maintain, and support existing installations of our WMS software solutions.
- Research, identify, analyze, and fulfill requirements of all program users.
- Liaise with customers to identify the source of issues
- Conduct research issues as they relate to software products, languages, databases, and system data to identify and resolve issues
- Recommend, schedule, and perform software improvements and upgrades
- Monitor and test fixes to ensure problems have been resolved for reported issues
- Could require traveling from 25% to 50% of the time
- Require the availability of taking calls from clients outside working hours in rotation within the team
To qualify, you have:
- You have a BS/BA, Engineering, Supply Chain, or equivalent degree
- You understand WMS and operational best practices.
- Experience with business software for operations (ERP, WMS, TMS, MES)
We’re looking for candidates who have:
- Interest in supply chain management, logistics, and distribution operations
- Strong leadership to promote and foster technical growth among the junior colleagues
- Ability to work well under pressure within a team
- Ability to determine project requirements
- Strong problem-solving capabilities
- Superior verbal and written communication and presentation skills
- Attention to detail and quality
- Ability to handle multiple assignments simultaneously with limited guidance
- Comfort working independently in an ambiguous environment with pressing deadlines
- Valid Driver’s license