What are the responsibilities and job description for the Pharmacy Account Executive position at libertysoftware?
Use your pharmacy expertise to help clients succeed with innovative software!
Liberty Software is a leading healthcare technology company dedicated to creating innovative solutions for retail pharmacies across the United States. Our platform helps clients enhance patient safety, improve customer service, and maximize profitability. With a strong commitment to excellence, we are revolutionizing the healthcare technology landscape.
The Pharmacy Account Executive is responsible for driving customer retention, managing the Client Services Supervisor (CSS), and providing expert software solutions and advice. This role involves handling product ideas, conducting workflow calls, and performing account reviews to ensure optimal customer satisfaction and support.
Please note:
- This role is based in our Grapevine, TX office
- Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).
What You’ll Do:
- Create and execute strategies to retain customers and reduce churn
- Regularly review customer feedback and satisfaction metrics to identify areas for improvement
- Identify at-risk customers and proactively address their concerns to prevent loss
- Provide guidance and support to the Client Services Supervisor to ensure effective team management and customer service delivery
- Conduct regular performance reviews and provide feedback to the CSS
- Facilitate ongoing training and development opportunities for the CSS and their team by working with the Pharmacy Solutions team
- Offer expert advice on software-related issues and solutions to customers and team members
- Work with customers to optimize their use of the software, ensuring they are leveraging all available features
- Assist with complex technical issues and provide advanced support when necessary
- Oversee the product ideas queue, ensuring timely review and feedback
- Work with the Pharmacy Solutions team to communicate customer needs and make suggestions for software improvements
- Ensure all product ideas are thoroughly documented, including identified shortcomings, ideal solutions, and related tickets
- Lead workflow calls with customers to review their processes and identify opportunities for improvement
- Perform regular account reviews to assess customer satisfaction and software usage
- Develop action plans based on account reviews to enhance customer experience and software utilization
Qualifications:
- PharmD degree required
- Proven experience in customer support and retention
- Strong leadership and communication skills
- Expertise in pharmacy software solutions
- Ability to handle escalated calls and complex issues effectively
Benefits Starting Day One:
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
Help pharmacies thrive! Apply today!
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