Salesperson

Business Development Associate

Position Overview

Responsible for creating and maintaining business relationships with current customers and referral sources. Prospects for additional revenue opportunities. Responsible for implementing and adding to the marketing plan to facilitate sales growth. Plan marketing and sales efforts to maximize the achievement of the business goals.

Essential Duties

Overview

• Identifies and builds relationships with people who have responsibility for contracting or referring fire/water restoration, mold remediation, and/or carpet cleaning services in the insurance industry and property management areas.
• Grows the business through nurturing current business relationships and initiating new relationships.
• Assesses customer satisfaction and resolves any issues to hopefully gain business the next time services are needed.
• Implements and analyzes responses to marketing plans for potential business opportunities.
• Attends industry trade shows and promotes business services.
• Assists with promotion and setups for training sessions and continuing education classes.
• Sells commercial fire and water jobs along with local manager.

Daily Responsibilities:

• Follows marketing route – visits all agents/property management personnel/other contacts on a routine basis.
• Enters detailed notes regarding the details of your visits into Restore 365:
  • Names of all the office staff
  • Names of those that handle claims in the office
  • Claims expectations
• Completes thank-you or follow-up notes to all contacts made during a day
• Sends thank-you notes to all contacts that refer our services
• Update agents when we have completed work for one of their clients

Weekly Responsibilities:

• Prepares weekly summary of contacts made with short statement regarding the details of the visit
• Prepares action plan for the next week
• Makes any follow-up phone calls and sets up meetings for missed contacts
• Participates in weekly marketing conference call with sales management team

Quarterly Responsibilities:

• Review/Update contact list – adds new potential work sources
• Reviews email lists for changes and updates to names and addresses
• Reviews return on marketing activities and makes sure that all time spent is having a positive return
• Review vertical markets to see if there is a specific market we are not getting work from (Financial, Education, Property Management, Senior Living, Healthcare, Municipalities, Places of Worship, Manufacturing)

Miscellaneous Responsibilities:

• Attend Industry trade shows, conferences, golf outings
• Get involved in local chambers
• Assist with continuing education classes
• During Minicat or CAT Events – help with resource/supply and coordinating equipment (if needed)
• Utilize LinkedIn to build professional network

Excellent Customer Service

• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Escalates unresolved customer issues/problems to Management for resolution.

Knowledge, Skills, and Abilities

• Sales and marketing experience in the insurance, property management, or service industry.
• Knowledge of the fire/water restoration, mold remediation, and cleaning industry.
• Excellent communication and organizational skills.
• Superior customer service skills.
• Dependable and flexible to meet insurance agents’ and customers’ needs.
• Commitment to personal and professional development.
• Valid driver’s license.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Working Conditions

• Standard office and in field conditions, fast-paced work, variable workload.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.