What are the responsibilities and job description for the Senior SBU System Support Analyst position at Liberty Mutual Insurance Group?
Actively seeks out and provides constructive feedback to peers and consistently engage in team meetings and department forums to foster a positive work environment, collaboration and contribute to a dynamic team culture. Loves problem solving, with a proven track record of proactively identifying and driving forward change. Learns new concepts, processes, and tools quickly. Utilizes generative AI to streamline processes and enhance efficiencies. Communicates clearly and effectively conveys complex messages, insights, and recommendations to various stakeholders in both formal and informal settings. Bachelor's or Master's degree in business or technical discipline or equivalent experience. Minimum of 5 years related experience. Extensive knowledge of business operations, objectives and strategies as well as business process and information flow. Understanding of business practices common across many businesses. Extensive understanding of re-engineering approaches. General knowledge of IT concepts, strategies and methodologies. General knowledge of diverse technologies and new and current architectures. Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design. Negotiation, facilitation and consensus building skills. Strong oral and written communication skills. Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps. Create and proactively maintain comprehensive requirements and project documentation with thorough research and analysis to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio. Provides pre and post-production support by validating and monitoring impactful systems enhancements, changes and defects to our customers, stakeholders and support partners.