What are the responsibilities and job description for the Senior Director, Personal Lines Auto Product position at Liberty Mutual Insurance Group?
Lead the Auto Product Telematics Product organization, including Product Design & Experience, Product Monitoring & Analytics, Program Delivery & Support Capabilities, and Product Owners. Define and execute the long-term telematics strategy in support of USRM's growth, profitability, and customer experience objectives. Lead the evaluation of telematics program performance, economics, and value realization, ensuring products and capabilities deliver measurable outcomes for customers and the business. Scale telematics capabilities across Personal Auto, Claims, Small Commercial, and other emerging enterprise use cases. Own the telematics product portfolio, including roadmap development, prioritization, investment planning, and value realization. Partner with Product, Data Science, and Technology leaders to deliver innovative and scalable telematics capabilities. Develop and manage a portfolio of telematics data use cases that unlock value across underwriting, claims, customer experience, and operational workflows. Oversee telematics vendor strategy, vendor relationships, and vendor investment/performance management to maximize business value and performance. Drive the design and evolution of telematics customer experiences, including ownership of key mobile app experiences and customer touchpoints. Ensure successful rollout and adoption of telematics products and capabilities through strong program delivery and cross-functional execution. Partner closely with Service organizations to support frontline readiness, training, knowledge management, escalations, and customer support experiences. Monitor competitive trends, emerging technologies, and industry best practices to inform future telematics strategy and investments. Build, develop, and inspire a high-performing team while fostering a culture of innovation, accountability, collaboration, and continuous improvement. Influence and align senior leaders across the enterprise to advance strategic priorities and deliver business outcomes. Highly developed quantitative analysis and problem-solving skills Excellent leadership and communication skills Proven ability to influence other leaders across an organization 10 years progressively responsible work experience in an analytically driven environment Previous experience in consulting or call center / customer service analytics in insurance or financial services preferred but not required MBA or advanced degree in quantitative field preferred but not required