What are the responsibilities and job description for the Customer Service Representative position at LHH?
Company Description
LHH is dedicated to creating a beautiful working world by empowering individuals and organizations to achieve bold ambitions. With over 50 years of experience and a network of 12,000 professionals across 60 countries, LHH offers tailored solutions at every stage of the talent journey, including HR advisory, recruitment, leadership coaching, career transition, and upskilling. As part of The Adecco Group, the world’s leading talent company, LHH combines proven expertise and human care to deliver impactful results globally. Learn more about how LHH can support your career and business transformation at www.lhh.com.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Grand Rapids, MI. The Customer Service Representative will handle customer inquiries, provide support, ensure customer satisfaction, and deliver an exceptional customer experience. Day-to-day tasks include managing communications, problem-solving, and maintaining accurate records of customer interactions.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Experience
- Experience in enhancing Customer Satisfaction and maintaining positive interactions
- Strong communication and problem-solving abilities
- Ability to manage records and maintain attention to detail
- Proficiency in relevant software or CRM tools is a plus
- Ability to work effectively in a team environment
- Previous experience in customer-facing roles is advantageous
- High school diploma or equivalent qualification required; higher education is a plus
