What are the responsibilities and job description for the Bilingual (English/Spanish) Customer Order Processing Associate position at LHH?
LHH is seeking a Bilingual (English & Spanish) Customer Order Processing Associate for a direct hire position in Gastonia, NC! This position provides bilingual customer support while managing order transactions from intake through completion. The role works closely with cross-functional teams to support order accuracy, customer satisfaction, and timely fulfillment, serving both English- and Spanish-speaking customers. This position is fully onsite Monday - Friday.
Responsibilities:
- Handle customer orders from receipt through invoicing, ensuring accuracy at each step
- Communicate with customers in both English and Spanish via phone and email
- Respond to inquiries related to order status, availability, pricing, and documentation
- Collaborate with internal stakeholders to confirm inventory, resolve issues, and support delivery timelines
- Maintain accurate customer and order records in internal systems
- Log customer concerns and coordinate with appropriate teams to ensure timely resolution
- Support process improvements and assist with training new team members when needed
Qualifications:
- 3 years of experience in customer service or account support
- Bachelor’s degree in business, communications, supply chain, or related field
- (or equivalent education and experience)
- Fluency in English and Spanish (spoken and written)
- Strong organizational, problem-solving, and time management skills
- Experience using ERP, CRM, or order management platforms
- Confident working independently while collaborating cross-functionally
- Proficiency with Microsoft Office tools
Salary : $50,000 - $55,000