Sales Support Customer Service

Inside Sales / Customer Service Coordinator

Location: Carson, CA

Pay: $50-$55k

Overview:

Our client, is seeking an Inside Sales / Customer Service Coordinator. This role supports Sales Managers with all pre- and post-sales activities, maintaining strong communication with existing accounts, and ensuring accurate order management from start to finish. The ideal candidate thrives in a close-knit environment where reliability, punctuality, and teamwork are essential.

Key Responsibilities

• Support Sales Managers with all pre-sales activities, including maintaining contact databases and managing sample requests

• Handle all after-sales operational activities, including order entry and processing

• Monitor order timelines, adjust shipment dates, and track due orders to avoid delays

• Follow up on pending approval orders to ensure timely release by Purchasing

• Provide customer support with urgency, accuracy, and strong problem-solving

• Collaborate cross-functionally to resolve issues and maintain customer satisfaction

• Generate artwork requests for customized orders during both sampling and order phases

• Process return orders and ensure all departments are informed

• Conduct overdue customer follow-up per company procedures

• Retrieve sales documentation for regulatory/export requirements

• Archive files per Sales Manager directives

• Support Sales Managers and New Business Development on ongoing projects

• Perform additional duties as assigned

Requirements

• 2 years of customer service or inside sales experience

• Strong Excel skills (required)

• Experience with MS Office and ERP/database systems

• Manufacturing, distribution, packaging, or cosmetics industry experience strongly preferred

• Strong communication, organization, and attention to detail

• Reliable, punctual, and highly accountable-critical in a small office environment

• Flexible, adaptable, and able to multitask in a fast-paced setting

• Excellent problem-solving and listening skills

• Spanish language skills strongly preferred (warehouse is primarily Spanish-speaking)

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Pay Details: $50,000.00 to $55,000.00 per year

Search managed by: Elizabeth Simone

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.