Operations Associate

LHH is actively seeking a Product Operations Associate for one of our top clients! This will be a 100% remote long-term contract opportunity with our client and will work PST hours.

Product Operations Associate

About the Role

We're looking for a highly organized, detail-oriented, and adaptable Product Operations Associate to help scale and optimize our operational processes. In this role, you'll work cross-functionally with Product, Engineering, Customer Success, Design, and Operations to execute critical workflows, improve operational efficiency, and deliver an exceptional customer experience.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about building scalable processes that support both customers and internal teams.

What You'll Do

• Execute operational workflows with accuracy, efficiency, and a high level of attention to detail.
• Partner across Product, Engineering, Design, Customer Success, and Operations to resolve issues and improve processes.
• Identify operational bottlenecks, risks, and process gaps, and recommend scalable solutions.
• Support new product launches, operational initiatives, and workflow enhancements.
• Analyze operational metrics and performance data to identify trends and opportunities for improvement.
• Create and maintain documentation, standard operating procedures (SOPs), and operational playbooks.
• Manage multiple priorities while consistently meeting service level agreements (SLAs) and operational deadlines.
• Learn new systems and product functionality quickly to support evolving business needs.
• Help drive a culture of operational excellence, accountability, and continuous improvement.

What We're Looking For

• Experience in a high-growth startup, HR technology, payroll, benefits administration, or HRIS environment is preferred.
• Experience supporting leave of absence administration in a multi-state environment is a plus.
• Strong analytical and problem-solving skills with the ability to interpret operational data and identify trends.
• Comfortable working in queue-based workflows and balancing competing priorities.
• Excellent written and verbal communication skills.
• Highly organized with exceptional attention to detail.
• Ability to thrive in a fast-changing, ambiguous environment.
• Demonstrated ownership, initiative, and a continuous improvement mindset.
• Empathy for employees navigating complex leave and benefits experiences.
• Experience with operational and reporting tools such as Metabase, Asana, HubSpot, Google Sheets/Excel, or similar platforms.
• Ability to quickly learn new technologies, systems, and operational processes.

What Success Looks Like

In this role, you will:

• Deliver accurate, high-quality operational work while consistently meeting SLAs.
• Improve operational efficiency by identifying opportunities to streamline workflows and reduce risk.
• Build and maintain scalable documentation, SOPs, and operational playbooks.
• Collaborate effectively across teams to resolve issues and enhance the customer experience.
• Use data and operational metrics to drive informed decisions and continuous improvement.
• Contribute to a collaborative, accountable, and customer-focused operations culture.

If you're energized by solving operational challenges, improving processes, and helping build scalable systems in a growing company, we'd love to hear from you.

Pay Details: $20.00 to $25.64 per hour

Search managed by: Kaitlynne Hope

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.