Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess strong communication, organizational, and problem-solving skills with experience supporting customers in a fast-paced manufacturing environment.

Responsibilities

• Communicate with customers via telephone and email to provide information about products and services, process orders, and address customer concerns.
• Maintain detailed records of customer interactions, transactions, inquiries, complaints, and corrective actions taken.
• Ensure customer issues are resolved promptly and verify that appropriate corrective actions have been implemented.
• Interpret warehouse inventory reports and identify discrepancies or problem areas.
• Escalate unresolved customer concerns to the appropriate departments for further investigation and resolution.
• Contact customers regarding claim investigations, shipment issues, adjustments, and follow-up resolutions.
• Compare disputed shipments against original purchase orders, invoices, and requisitions; prepare documentation for returned goods.
• Recommend improvements in products, packaging, shipping procedures, customer service processes, and billing methods to help prevent recurring issues.
• Perform order entry and order processing with a high degree of accuracy.
• Verify pricing, shipping schedules, and delivery dates based on transit timelines.
• Prepare and distribute daily reports for designated customers.
• Maintain organized filing systems and email confirmations related to customer orders and communications.
• Collaborate effectively with internal departments including warehouse, production, shipping, and accounting teams.

Qualifications

• Minimum of 2 years of customer service experience in a manufacturing environment required.
• Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong interpersonal, analytical, and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Team-oriented mindset with strong collaborative skills.
• High attention to detail and accuracy.

Education

• High School Diploma or General Education Degree (GED) required.

Preferred Attributes

• Experience with ERP/order entry systems preferred.
• Ability to analyze inventory and shipping data effectively.
• Strong customer-focused attitude with a proactive approach to issue resolution.

Benefits:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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Pay Details: $21.00 to $22.00 per hour

Search managed by: Michelle Schiller

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.