Call Center Representative

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix who is seeking an Entry-Level Customer Service Representative to join their high-volume call center team. This is a great opportunity for someone with some prior call center experience who is eager to develop their skills in a professional environment. This role is Monday-Friday 8am-5pm.
After completing training onsite, employees enjoy a heavily hybrid work schedule, making this an excellent opportunity for those seeking long-term flexibility.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Assist customers by answering questions, resolving concerns, and providing accurate information.
• Document customer interactions thoroughly and accurately within company systems.
• Meet daily performance expectations while delivering excellent customer service.
• Follow established call scripts, policies, and procedures.
• Work collaboratively with team members to ensure customer needs are met.
• Maintain professionalism and a positive attitude in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Some previous call center experience is required, including both inbound and outbound calling.
• Comfortable handling 60 customer interactions per day.
• Strong verbal communication and active listening skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Reliable, dependable, and able to work independently after training.
• High school diploma or equivalent preferred.

Schedule & Pay

• Monday-Friday
• 8:00 AM-5:00 PM
• $18.00/hour
• Training: Fully onsite
• Work Arrangement: Heavily hybrid schedule after successful completion of training
• Location: North Phoenix, AZ

Interested? Apply now!

Pay Details: $17.00 to $18.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.