What are the responsibilities and job description for the Help Desk Technician position at LGI Homes and Careers?
LGI Homes is seeking a Help Desk Technician at our Corporate Headquarters in The Woodlands, Texas.
As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking dynamic IT professionals who are passionate about technology and eager to dive in to the LGI Homes systems and culture.
The Help Desk Technician will analyze, troubleshoot, and repair computer, network, and peripheral problems for LGI Homes. This role will be a critical resource for all LGI Homes employees, nationwide, resolving tickets in a prompt and courteous manner. This role will use diagnostic techniques to troubleshoot and report issue and repairs through the Helpdesk system.
The Help Desk Technician will support security by ensuring all potential threats detected by scans are remedied and documented, configure Active Directory accounts, and maintain and manage inventory of IT equipment.
Requirements
A Bachelor’s Degree in Computer Science or related field is required, and one year of experience in Desktop Support is highly preferred for this role. CompTIA A certification is preferred.
The ideal candidate will have knowledge of ticketing systems and the ability to write clear and thorough technical documentation. Familiarity with Microsoft Office365, configuration and support of Microsoft Windows 10, desktop/laptop, software and hardware and ITIL is a plus.
Benefits
In addition to a competitive compensation package, this position offers comprehensive training and exceptional benefits which include: medical, dental, vision, 401(k) with 4% match, an employee stock purchase plan and a new home discount. We also boast a rich company culture focused on training, goals, and recognition.