IT Help Desk Technician

About Our Company:

We are an innovative and entrepreneurial global manufacturing organization based in Southern California and Texas. We highly value our employees and the contributions they make that enable us to build a world class manufacturing organization. We recognize that our employees are our most valuable asset and strive to provide a work environment that is both rewarding and highly satisfying. If you are looking to work with a fun and dynamic team, we encourage you to apply today!

Job Purpose:

The position is responsible for maintaining the integrity and security of all network systems, servers, computer workstations, and associated software, including a fully integrated ERP system. The position will support the Waller, TX facility as well as other domestic and international locations and will be the main point of contact for employees who are experiencing hardware or software issues or need assistance with the various platforms used.

General Job Duties:

· Configure, install, and maintain networks, servers, hardware, software, and operating systems across multiple companies.

· Partner with company leadership and users to determine hardware, software, and systems specifications.

· Facilitate the design, development and documentation of hardware, software and systems that support operational objectives.

· Monitor system performance to ensure reliability of all systems. This will include reviewing error logs, conducting regular tests of system speed and reliability, and following up on issues reported by users. May also conduct routine system audits to assess security and stability, changing configuration to resolve issues or improve reliability.

· Help Desk Technical support for users with the installation, configuration and ongoing usability of system hardware and software. Provide assistance, user training, and documentation for users. Troubleshoot hardware and software issues in person, remotely and via phone.

· Supporting a fully integrated ERP system including technical and security setups, custom report writing to include SQL queries and dashboards.

· Coordinate with IT outsource firms to ensure customer support and IT projects run smoothly.

· Document IT processes and structure to ensure stability and continuity.

· Set up and launch complex hardware and software programs for automating labor entry, paperless systems, and streamlining manual processes.

· Maintain master list of all software licenses, users, password security, and all related system access and controls. Set up and maintain all user accounts, security access rights, and internal controls for all locations.

· Conduct system backups, security updates to prevent data loss and unauthorized system access.

· Administration of the backend of the network architecture. Includes installing or updating network-wide antivirus programs or firewalls, configuring databases and access, and deploying server-side upgrades to enhance performance.

· Implement disaster recovery/backup program and procedures.

· Other duties as necessary to meet business needs.

Skills/Qualifications:

· Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

· Strong troubleshooting and problem-solving skills.

· Fundamental knowledge of networking principles, systems integration, and IT security protocols.

· Strong communication and follow-up skills.

· Strong sense of discretion and confidentiality required.

· Ability to train non-technical users in the use of new software for a variety of uses.

Education & Experience:

· Bachelor’s Degree in computer science or a related field is preferred.

· 2-4 years’ experience in computer networks and systems maintenance.

· Proficient in Windows OS, Windows server, MS Office and familiar with Office 365.

· Hands on experience with setting up and maintaining Local Area Networks, Wide Area Networks, Firewalls/Network Security and Internet/Intranets for mid-size organizations in a manufacturing environment or similar.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Waller, TX 77484 (Required)

Work Location: In person

Salary : $55,000 - $65,000