What are the responsibilities and job description for the Help Desk Analyst position at Inside Higher Ed?
Wharton County Junior College
Salary: $39,861.00 - $46,528.00 Annually
Job Type: Administrative Full Time
Job Number: 2603 A 009
Location: Wharton, TX
Department: Vice Pres of Information Technology Area
Closing: 4/20/2026 10:00 AM Central
General Description
The Help Desk Analyst is responsible for providing first line response for students, faculty, and staff requiring assistance with information technology issues and problems. The Help Desk Analyst troubleshoots computer problems, determines resolution, documents work done, and adds to knowledge base to assist with solving common user issues or problems. This position also triages and escalates service requests to the appropriate support areas, provides reporting and analyzes ticket trends, and assists the Help Desk Manager in developing proactive solutions to prevent future repetitive issues.
Requirements
This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
To be considered for this position, all qualified applicants must attach to their online application the following documents:
To apply, please visit https://www.schooljobs.com/careers/wcjc/jobs/5290815/help-desk-analyst
jeid-2491274bedb8bf469adfe59e964208cd
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
Salary: $39,861.00 - $46,528.00 Annually
Job Type: Administrative Full Time
Job Number: 2603 A 009
Location: Wharton, TX
Department: Vice Pres of Information Technology Area
Closing: 4/20/2026 10:00 AM Central
General Description
The Help Desk Analyst is responsible for providing first line response for students, faculty, and staff requiring assistance with information technology issues and problems. The Help Desk Analyst troubleshoots computer problems, determines resolution, documents work done, and adds to knowledge base to assist with solving common user issues or problems. This position also triages and escalates service requests to the appropriate support areas, provides reporting and analyzes ticket trends, and assists the Help Desk Manager in developing proactive solutions to prevent future repetitive issues.
Requirements
This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
To be considered for this position, all qualified applicants must attach to their online application the following documents:
- Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours
- Resume
- Cover Letter outlining relevant work experience
To apply, please visit https://www.schooljobs.com/careers/wcjc/jobs/5290815/help-desk-analyst
jeid-2491274bedb8bf469adfe59e964208cd
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
Salary : $39,861 - $46,528