What are the responsibilities and job description for the Service Appointment Coordinator position at Lexus of Tulsa?
Job Summary:
As an Appointment Coordinator at Lexus of Tulsa, you will serve as the primary point of contact for all incoming customer calls and emails. You will be responsible for scheduling appointments for vehicle service, as well as providing exceptional customer service to our clients. This is a full-time, hourly position in Tulsa, Oklahoma, and you will report directly to the Service Manager.
Compensation & Benefits:
In this individual contributor role, you will receive a competitive hourly wage along with a comprehensive benefits package. Benefits include medical, dental, and vision insurance, paid time off, 401(k) with company match, employee discounts on vehicle purchases and services, and opportunities for career advancement within our dealership.
Responsibilities:
Lexus of Tulsa is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to join our team.
As an Appointment Coordinator at Lexus of Tulsa, you will serve as the primary point of contact for all incoming customer calls and emails. You will be responsible for scheduling appointments for vehicle service, as well as providing exceptional customer service to our clients. This is a full-time, hourly position in Tulsa, Oklahoma, and you will report directly to the Service Manager.
Compensation & Benefits:
In this individual contributor role, you will receive a competitive hourly wage along with a comprehensive benefits package. Benefits include medical, dental, and vision insurance, paid time off, 401(k) with company match, employee discounts on vehicle purchases and services, and opportunities for career advancement within our dealership.
Responsibilities:
- Answer all incoming customer calls and emails in a timely and professional manner
- Schedule appointments for vehicle service, ensuring proper documentation is completed and accurate
- Work closely with the service team to coordinate appointments and communicate any updates or changes to customers
- Utilize dealership software to manage schedules and update customer information
- Provide exceptional customer service by addressing all customer inquiries and concerns in a prompt and courteous manner
- Follow up with customers to ensure satisfaction and gather feedback
- Assist in maintaining the dealership’s customer database and records
- Act as a liaison between customers and service team to ensure a seamless experience
- Perform other duties as assigned by the Service Manager
- High school diploma or equivalent; some post-secondary education is preferred
- Prior experience in a customer service role is required, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Proficient in Microsoft Office and dealership software
- Able to work in a fast-paced and team-oriented environment
- Must be available to work weekends and holidays as scheduled
- Must pass a background check and drug screening
- Must have a valid driver’s license and a clean driving record
Lexus of Tulsa is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to join our team.