TECHNICAL IMPLEMENTATION MANAGER

Brief Description

Lewis & Clark County IT&S Department is hiring a Technical Implementation Manager. Under the general direction of the IT & S Director, this position ensures the efficient, secure and successful deployment of technology projects and solutions across the organization.

Who We Are

• The IT&S Department provides technology support for the City of Helena and Lewis and Clark County.
• Staff of 15 full time employees
• Seven functional areas
• Administration (4 FTE)
• Central Systems (1 FTE)
• Geographic Information Services (2 FTE)
• Network Services (3 FTE)
• Customer Support Services (5 FTE)
  
  

Benefits

Lewis and Clark County offers a competitive benefits package!

Includes:

• Health Coverage – 2 Types of Health Plans which includes medical, dental, vision, and pharmacy coverage.
• Traditional Plan - cost for employee only is $50 per month and with the Wellness incentive, the cost may be reduced to $0 per month for full-time employees.
• High Deductible Health Plan – cost for employee is $0 per month and a additional $1200 per year to a Health Savings Account for full time employees.
• PureView Health Center – preferred clinic provider and no cost to the employee and his/her dependents
• Retirement plans
• Paid Vacation and Sick Leave and Holidays
• Employees are provided with $25,000.00 of Life Insurance and $25, 000.00 of AD&D insurance as a new employee.
• Wellness Screening Incentive
• Gym Membership Reimbursement
• Voluntary Supplemental Life Insurance
• Public Service Loan Forgiveness (PSLF) – Employment with the County may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!
• https://fed-pro.org/public-service/
  

Includes:

Other Benefits

• Working in a fast-paced environment
• Professional development and training opportunities
• Cost of living increases
• Market adjustments
• Step based wage increases
• Longevity pay
• Paid parental leave
  
  

Requirements

The knowledge, skills, and abilities required for this position are acquired through a combination of education and experience equivalent to an Associate degree or two-year technical certificate in Information Technology, Computer Science, Software Engineering, Management Information Systems or a related field and 3 years of progressively responsible experience in IT operations, technical project coordination, or systems implementation is required. Project management certification is preferred. Other combinations of education and experience may be considered.

Summary

Application Special Instructions

Applications For This Position Are Accepted Online Only Through Our Career Portal. The Following Items Are Required Along With The On-line Application:

• Resume - Attach resume to online application in designated section
• Cover Letter - Attach cover letter to online application in designated section
  
  

Duties And Responsibilities

• Ensures that new systems, infrastructure, and technology projects are delivered on time, within budget, and according to security and compliance requirements;
• Provides resource coordination for projects;
• Plans project stages and assesses business implications for each stage;
• Acts as primary liaison between technical teams and business or vendor stakeholders;
• Collaborates with project personnel to identify and resolve problems;
• Oversees the technical configuration and integration of new systems;
• Monitors progress to ensure deadlines, standards, and costs are being met;
• Prepares and provides status updates and progress reports, including information such as project objectives technologies, systems, information specifications, schedules, funding, and staffing;
• Performs post-implementation reviews to identify lessons learned and opportunities for process improvement;
• Ensures technical work performed by IT staff and outside vendors meets or exceeds enterprise standards;
• Reviews solution architecture, security controls, and data migration strategies;
• Identifies technical risks and provides mitigation strategies;
• Develops or reviews test plans for systems and user acceptance testing (UAT);
• Schedules and facilitates meetings related to projects;
• Works with IT staff and vendors to identify and resolve go-live issues;
• Oversees the transition of the system from the project support to operational support;
• Develops or updates technical documents, procedures, policies, training materials, and end-user documents;
• Supports the mission and direction established by the IT Board;
• Performs other duties as assigned.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge Skills & Abilities

Examples of Knowledge

• City and County regulations;
• Information Technology and Services Department policies and procedures;
• Lewis and Clark County and the City of Helena policies and procedures;
• Principles of providing high quality customer services;
• Project and task management software; technical implementation tools;
• Concepts and theories of computer science, networks, systems and network administration, security management, system performance monitoring, and disaster recovery;
• Technical fundamentals such as networking, operating systems, databases, cloud technologies, and software/application deployment;
• Program and project management methodologies including, research, documenting standards, risk, and change control processes;
• Office 365, Microsoft 365 administration, Teams, SharePoint, WSUS, policies and permissions administration;
• Purchasing practices;
• Cybersecurity industry standards;
• Records management and reporting requirements.
  
  

Examples Of Skills And Abilities

• Operate computer systems and related software;
• Develop and implement short and long-range project plans;
• Active listening for the purpose of assessing customer needs;
• Design and implement components of complex network systems;
• Exercise sound judgment in resolving complex technical and operational problems and making decisions where few precedents exist;
• Anticipate and resolve technical problems;
• Provide feedback on the performance of project team members;
• Negotiate with suppliers and vendors to obtain resources and materials;
• Assist in Integrating security solutions into the technical environment;
• Organize resources and establish work priorities;
• Develop and effectively communicate project plans and changes to project personnel, management, and stakeholders;
• Prepare and present analytical and summary reports according to prescribed standards;
• Communicates effectively orally and in writing;
• Establishes effective working relationships with customers, employees, Elected Officials, vendors, consultants, and management.
  
  

Special Requirements

Must be able to pass a criminal background check. May be required to participate in the on-call rotation.

Physical Demands

Duties are generally performed in an office environment where hazards and discomforts are controlled and modifiable. This position requires long periods of sitting, the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see. Must be able to move or lift materials weighing up to 30 pounds. Position requires knowledge and use of typical office equipment including telephone, and personal computer. Position is required to manage and resolve a variety of customer issues through multiple communications channels. Occasional work in small spaces, rooftops and mechanical rooms. Position requires occasional travel to other sites.

Disclaimer: Equal Opportunity Employer