What are the responsibilities and job description for the Order Processing Specialist position at Les Olson IT?
About Les Olson IT
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
We take great pride not only in providing attentive and effective service to our customers, but also in creating an environment where our team members can grow and develop both professionally and personally. We invest in our people, working with each employee to design a fulfilling career path that evolves as they do.
About The Role
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
We take great pride not only in providing attentive and effective service to our customers, but also in creating an environment where our team members can grow and develop both professionally and personally. We invest in our people, working with each employee to design a fulfilling career path that evolves as they do.
About The Role
- We are seeking a detail-oriented and proactive Order Processing Specialist to join our team. In this role, you will be instrumental in ensuring that orders are placed correctly and that the inventory system reflects those orders accurately. You'll also follow up on those orders to ensure that vendors have received them and that shipments are on time, so that you can easily provide status updates to the sales teams and to customers. If you thrive in a fast-paced environment, working with numerous departments of an organization, and are passionate about delivering exceptional service, this position is for you
- Receiving orders through SalesForce for Managed IT and Image & Print product, then creating orders in SalesPad (experience using these systems, or similar CRM and order management systems, a plus)
- Transferring items within our inventory system to the correct branch location's warehouse
- Making sure that all sales have been credit-approved and that all administrative steps followed so that customers can be properly billed
- Becoming an expert in the equipment we sell so that you know what an ordered item is and how it should be priced
- Keeping our inventory perfectly accurate and up-to-date
- Checking previous-day transaction reports and making any necessary adjustments based on those reports
- Tracking and managing used and demo equipment orders and location within our company's inventory system
- Communicating clearly and proactively with AR and branch locations so that the job gets done right
- Proven experience in order processing, inventory management, or a related field is preferred.
- Independent and proactive
- Strong organizational skills and attention to detail.
- Excellent communication abilities, both written and verbal.
- Proficiency with office software and systems (e.g., SalesPad, SalesForce, Microsoft Teams).
- Ability to multitask and manage time effectively in a dynamic work environment.
- A proactive approach to problem-solving and customer service.
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match Pension
- Full Medical, Dental & Vision HSA
- Mental health care coverage
- Life Insurance
- Local Volunteer Opportunities