What are the responsibilities and job description for the Refund-Return Processor I position at LERETA, LLC?
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Post
Refund-Return Processor I
Job Category: Operations
Supervisor: Juanita Anderson
Requisition Number: REFUN001393
Apply now
Posting Details
No Location Required
901 Corporate Center Dr
Pomona, CA 91768, USA
No Location Required
901 Corporate Center Dr
Pomona, CA 91768, USA
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Job Details
Description
The Refund/Return Processor I processes and researches refund/return checks received from the taxing authority by using the required customer guidelines and adhering to the Service Level Agreement. The role exercises strong decision-making skills to complete tasks and make penalty determinations and achieves complete resolution with agency and/or homeowner’s escrow account.
Tax Procurement
Salary range: $16.02 - $20.03
Required Education & Experience
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Experience
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Licenses & Certifications
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Post
Refund-Return Processor I
Job Category: Operations
Supervisor: Juanita Anderson
Requisition Number: REFUN001393
Apply now
Posting Details
- Posted: September 19, 2025
- Full-Time
- On-site
- Locations
No Location Required
901 Corporate Center Dr
Pomona, CA 91768, USA
No Location Required
901 Corporate Center Dr
Pomona, CA 91768, USA
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Job Details
Description
The Refund/Return Processor I processes and researches refund/return checks received from the taxing authority by using the required customer guidelines and adhering to the Service Level Agreement. The role exercises strong decision-making skills to complete tasks and make penalty determinations and achieves complete resolution with agency and/or homeowner’s escrow account.
Tax Procurement
- Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
- Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
- Effectively monitors, reports, and communicates status of work assignments and statistics to supervision
- Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
- Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Refund/Return Team standards are met
- Accurately prepares production/statistical reports as applicable
Salary range: $16.02 - $20.03
Required Education & Experience
- High School Diploma or equivalent
- Experience in Microsoft Excel, Microsoft Word and Microsoft Access
- Data Entry/Computer usage experience
- Customer Service Experience
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Skills
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Behaviors
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Motivations
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Education
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Experience
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Licenses & Certifications
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $16 - $20
