Outsource Task Supervisor

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Post

Outsource Task Supervisor

Job Category: Operations

Requisition Number: OUTSO001351

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Posting Details

• Posted: June 11, 2025
• Full-Time
• Hybrid
• Locations
  

Showing 1 location

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901 Corporate Center Dr

Pomona, CA 91768, USA

No Location Required

901 Corporate Center Dr

Pomona, CA 91768, USA

Dallas | DAL-Irving

6191 N. State Hwy 161, Suite 600

Irving, TX 75038, USA

Dallas | DAL-Irving

6191 N. State Hwy 161, Suite 600

Irving, TX 75038, USA

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Job Details

Description

The Outsource Task Supervisor directs and coordinates activities of teams to meet LERETA’s cost, risk, and productivity goals. The role participates in formulating and administering company policies developing long range goals and objectives for the department. The Outsource Task Supervisor ensures team adherence to all internal and customer SLAs and accuracy standards and follows established guidelines. The role identifies opportunities for process improvement to align individual performance with department objectives.

Manage the Task Process and Workflow from notification to resolution for multiple lenders

• Ensures the timely resolution for all Tasks based upon Client Guidelines and Task Listing
• Ensures all Tasks are addressed within SLA as set by customer business rules
• Reduces or eliminates all losses and penalties to meet set budgetary goals
• Manages and controls assigned special projects in accordance with the Business Partner requirements
  
  

Participate in the maintenance, development and implementation of Department Technology

• Manages and maintains integrity of the Web Task System
• Submits timely PSR requests and justifications
• Assists with developing training surrounding all technology changes to current systems
  
  

Assist with Management of Task Unit Budgetary Goals and Initiatives

• Assists manager with the annual budget and monthly reforecast
• Manages to budgeted overtime
• Maintains reduction of penalty loss
  
  

Manage performance of the teams

• Provides and manages weekly, monthly accuracy goals to team members
• Provides and manages weekly, monthly production goals to team members
• Ensures team adherence to all internal and customer SLAs
• Recommends and implements plans and actions to develop individual employees
• Ensures all assigned employees receive appropriate job training
• Manages overall performance of Employee including taking necessary action to recognize staff via Excellence Awards and incorporating performance improvement plans
  
  

Ensure understanding of all customer business rules, procedures and contracts

• Works with compliance team to ensure all changes to existing business rules or procedures are understood and communicated to teams
• Ensures requirements, SLAs and special instructions are adhered to within department process
• Provides feedback to management on issues or concerns regarding requested changes to current business rules or procedures from customers
  
  

Additional Duties

• Performs data entry, escalating issues, maintaining accurate documentation and following established guidelines to ensure alignment with corporate objectives and achieve department success
• Follows established guidelines and identifying opportunities for process improvement to align individual performance with department objectives
• Responds to Account Manager or Customers inquiries timely
• Ensures timely completion of Weekly, Monthly, Annual Client Reporting
  
  

This position will perform other duties as assigned based on the needs of the department.

Salary range: $46,867 - $69,432

Core Competencies

• Problem solving skills
• Ability to formulate plans and set goals
• Capability to respond to team and management needs or requests for reports and data
• Must have extensive knowledge and understanding of tax service and loan service operations and procedures
• Effective communication and presentation skills
• Adeptness in time management
• Extensive knowledge of how to process tax bills, manual and tape disbursements, C Service exceptions, and tasks
• Professionalism in representing LERETA to internal and external customers
• Extensive knowledge of the LERETA on line system
• Proficient in Microsoft Excel and Microsoft Word
• Ability to work a regular work schedule and extended hours
  
  

Required Education & Experience

• High School Diploma or Equivalent
• Minimum of 3-5 years tax service and/or loan service experience or 12-18 months experience as an Outsourcing Services Lead or equivalent
• Excellent leadership skills
  
  

Preferred Education & Experience

• Bachelor’s Degree
• Experience in managing a team of up to 12 FTE
• Extensive knowledge on multiple loan servicing systems
• Experience in Microsoft Access
  
  

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.