Service coordinator/dispatcher/job expeditor

Job description: Highly organized Service Coordinator / Dispatcher with experience managing service workflows, coordinating field technicians, and serving as the primary point of contact between customers, office staff, and vendors. Proven ability to manage job queues, create and track work orders, and support profitable, on-time project completion in fast-paced service environments. Strong communicator with a customer-first mindset and a focus on efficiency, accountability, and process improvement.

Summary of Duties

• Service Dispatching & Job Coordination

• Workflow & Job Queue Management

• Customer & Technician Communication

• Project & Installation Tracking

• CRM / Customer Management Software

• Microsoft Excel & Reporting

• Scheduling & Resource Allocation

• Cost Estimating Support

• Vendor Coordination

• Ability to multitask

• Documentation & Scope Management

• Completion Reporting

Competencies:

• Created and managed service and installation work orders, ensuring technicians received complete job prerequisites and scope details prior to dispatch

• Coordinated daily workflow between customers, field technicians, sales staff, and vendors to ensure timely and profitable job completion

• Monitored job queues and technician schedules, optimizing resource utilization across service and installation departments

• Served as the primary point of contact for customer, technician, and vendor inquiries, resolving issues and escalating when necessary

• Tracked project milestones and installation completion status, ensuring clear communication and accountability

• Assisted with cost estimating, scheduling adjustments, and scope-of-work changes

• Maintained accurate job documentation within company CRM / customer management software

• Generated reports on sales, job completion, and operational performance for management review

• Supported continuous improvement of service workflows and operational processes

Requirements:

• Service Dispatching & Job Coordination

• Workflow & Job Queue Management

• Customer & Technician Communication

• Project & Installation Tracking

• CRM / Customer Management Software

• Microsoft Excel & Reporting

• Scheduling & Resource Allocation

• Cost Estimating Support

• Vendor Coordination

• Cross-Functional Collaboration

• Documentation & Scope Management

• Completion Reporting