Service coordinator/dispatcher/job expeditor

Job description:We are a full-service plumbing and mechanical contractor offering plumbing, HVAC, electrical, renovation, and emergency flood response services. Due to continued growth, we are seeking a Service Manager / Project Coordinator with a strong trade background to oversee day-to-day operations, lead our team, and ensure high-quality service for our customers

Summary Duties

Key Responsibilities:

• Customer Relations: Communicate professionally with customers, set realistic expectations, and maintain high customer satisfaction.
• Team Oversight: Provide direction and support to field technicians, troubleshoot issues, and ensure job quality.
• Estimate Creation: Draft thorough, accurate estimates for plumbing, HVAC, electrical, renovations, and flood jobs.
• Scheduling & Dispatching: Coordinate technician schedules, respond to emergency service calls, and prioritize jobs in real-time.
• Material Management: Build detailed material lists, place supplier orders, and track deliveries.
• Billing & Documentation: Assist with billing tasks, job documentation, and post-job summaries.
• Software Usage: Navigate and utilize multiple software platforms daily, including CRM/job management systems, estimating software, email, and spreadsheets.
• Problem Solving: Use practical trade knowledge to resolve customer issues, job site challenges, and logistical bottlenecks

REQUIREMENTS:

• Prior hands-on trade experience (plumbing, HVAC, electrical, or general construction required).
• Ability to multi-task in a fast-paced, high-volume environment.
• Excellent organizational and time-management skills.
• Strong leadership and coaching ability for team management.
• Experience preparing detailed service estimates.
• Proficient with computers and various software systems (dispatching, estimating, CRM).
• Effective communication skills (verbal and written).

Competencies:

• Customer service focus, ability to develop strong, long-term customer relationships
• Excellent interpersonal skills
• Ability to work independently in a team environment and as individual.
• Must possess proficient oral and written communication and presentation skills and be able to communicate effectively
• Must be able to develop and maintain positive, cooperative, team-oriented relationships with direct reports, co-workers, supervisors, managers, clients, and others.

What We Offer:

• Competitive salary based on experience
• Paid holidays and vacation time
• Health insurance options
• Opportunities for advancement in a growing company
• A team-oriented, fast-moving work environment where your experience is respected