Customer Service Dispatcher

Line of Business: RMC About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Coordinate and schedule concrete deliveries to meet customer needs and optimize fleet operations Serve as the primary point of contact for customers, drivers, and plant personnel to ensure smooth delivery execution Monitor delivery progress in real time and proactively adjust schedules to maintain service quality Use dispatching software and communication tools to manage orders and logistics efficiently Document delivery details, customer interactions, and any service issues with accuracy and professionalism What Are We Looking For Exceptional communication and customer service skills in a fast-paced environment Strong ability to multitask, prioritize, and resolve issues under pressure Familiarity with dispatching systems and basic computer applications (e.g., Microsoft Office) A proactive, safety-conscious mindset with a commitment to operational excellence Team player with a positive attitude and a focus on delivering outstanding service Work Environment This role is based in a dispatch office setting with frequent communication via phone, radio, and computer systems. It requires attention to detail, adaptability to changing schedules, and collaboration with both internal teams and external customers. What We Offer Competitive base salary ($22-$26/ hour starting wage), 401(k) retirement savings plan with an automatic company contribution as well as matching contributions Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Salary : $22 - $26