What are the responsibilities and job description for the HVAC Branch Manager position at Len the Plumber?
Branch Manager – HVAC DivisionLen the Plumber Heating & Air | NOVACompensation: $120-135,000 up to a 40 % Bonus EligibilityClassification: Salaried Exempt | Full-TimeJoin Our Winning Team!Len the Plumber Heating & Air is hiring an HVAC Branch Manager to lead our high-performing residential HVAC operations in Alexandria, VA. This key leadership role owns P&L and oversees service operations, customer experience, staffing, safety, and growth.Why You’ll Love Working HereLead at Scale: Guide a multi-million-dollar plumbing operation with top-tier technicians and leaders.Impact & Autonomy: Full P&L ownership, KPI accountability, and strategic growth responsibility.Customer-First Culture: Deliver same-day service with excellence and integrity.Career Development: Leadership training, clear advancement pathways, and cross-brand collaboration.Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP.What You’ll Do.Build and execute annual/quarterly business plans aligned to revenue, gross margin, and EBITDA goals.Drive growth through capacity planning, pricing discipline, add-on services, and market expansion.Manage budgeting, forecasting, and KPI cadence; course-correct with data-driven action plans.Recruit, develop, and coach service managers, field supervisors, and plumbers; build a performance culture.Partner with leadership on onboarding, safety/OSHA compliance, technical training, and career pathways.Ensure world-class customer experience (speed to schedule, conversion, NPS/CSAT, callbacks reduction).Strengthen parts/vendor relationships and inventory controls to improve first-visit completion.Collaborate cross-functionally (Marketing, Recruiting, Finance) to hit growth and profitability targets.What You BringREQUIRED: 5 years of leadership in residential HVAC service (field and ops).Proven success managing P&L, KPIs, and (ideally) multi-site or high-volume operations.Excellent communication, coaching, and change-leadership skills.Proficiency with Microsoft Excel; ServiceTitan (or similar FSM/dispatch) experience strongly preferred.Bachelor’s degree in Business or related field preferred.Sales and customer service orientationYou’ll Be a Great Fit If You…Inspire teams and raise the bar on safety, quality, and customer care.Love using data/KPIs to drive decisions and continuous improvement.Thrive in a fast-paced, growth-focused environment and lead with urgency and integrity.EOE
Salary : $120,000 - $135,000