What are the responsibilities and job description for the Key Account Manager position at Lemonway?
Lemonway is a licensed payment institution, at the heart of the new European economy.
We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e-merchants, with a strong commitment against fraud and to the protection of funds.
Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and Hamburg and brings together 150 multicultural and dedicated Lemonheroes.
More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund.
Profitable for four years and growing at 25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth.
The Position
As a member of the Key Account Management team, your responsibilities will include the following:
Top 50 Client Portfolio Management : Manage, retain, and grow key accounts based in France and Europe. Your first objective is to make our customers happy and loyal.
Business Development : Identify upselland cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition.
Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays.
Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce.
Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience.
Your experience
You have < 5 years of experience as Account Manager, Key Account Manager, or Account Executive, and at least 2 years of experience in the payments industry.
You have previously worked with large B2B clients, ideally in an international context.
Your skills
You have excellent negotiation, project management, and communication skills.
Customer- and solution-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams.
You are fluent in English and alternatively in Spanish or in Italian. French is not mandatory but will bring your application to the front line.
Hard-work is part of your DNA.
Lemonway is committed to promoting diversity, in particular by fostering gender balance and the employment of people with disabilities.