What are the responsibilities and job description for the Key Account Manager position at Smart Labor Management?
Company Description Smart Labor Management (SLM) is transforming how construction companies manage, track, and optimize their temporary workforce. The company provides a purpose-built labor management platform paired with expert workforce coordination support, helping contractors gain visibility, compliance control, and smarter labor deployment across job sites. SLM serves electrical and mechanical contractors, renewable energy projects, and data centers, supporting mission-critical teams as they scale. Its solution centralizes real-time time tracking, workforce matching, compliance monitoring, certified agency partnerships, consolidated invoicing, and data-driven insights. By combining technology with hands-on expertise, SLM turns temporary labor into a strategic advantage in an industry facing skilled labor shortages and rising compliance demands.
Role Description The Key Account Manager is a full-time, hybrid role based in Dallas, TX, with flexibility for some work from home. This role is responsible for managing and growing relationships with key contractor accounts, ensuring that clients maximize the value of SLM’s labor management platform and services. Day-to-day work includes understanding client workforce needs, overseeing account performance, coordinating with internal teams to resolve issues, and identifying opportunities for improved labor strategy and adoption of platform features. The Key Account Manager will prepare business reviews, track account metrics, and support planning for upcoming projects to strengthen client outcomes and satisfaction. This position also involves proactive communication, contract and renewal support, and collaboration with operations and product teams to address client feedback.
Qualifications
- Strong Account Management and Key Accounts experience, including managing complex client relationships and driving retention and growth.
- Effective Analytical Skills to interpret labor, compliance, and performance data and translate insights into practical recommendations.
- Business Planning capabilities to support forecasting, project planning, and strategic account development.
- Proven Customer Service skills, with the ability to respond promptly, manage expectations, and build trust with diverse stakeholders.
- Excellent written and verbal communication skills and the ability to present to client and internal audiences.
- Experience working with technology platforms or SaaS solutions, ideally in construction, staffing, workforce management, or related fields.
- Ability to work effectively in a hybrid environment, prioritize multiple accounts, and collaborate cross-functionally.