Lehi Bakery - Shift Lead

Basic Job Information

• Shift Lead
• Front of House (FOH), Lehi Bakery, Lehi, Utah
• Reports to FOH Manager
• Part-time 20-30 hrs/wk

Job Purpose & Impact

• The purpose of this role is to support the team, including the FOH manager, in a leadership capacity.
• This role sets the example for our team members regarding attitude, attendance, company values, customer service, productivity, task management, etc.

Key Responsibilities & Expectations

• Overseeing the department and upholding company values in place of the manager when they are not on the premises.
• Ensuring that team members are staying on task and keeping busy during business hours.
• Opening and closing the store in a timely manner.
• Assist customers when issues arise, as well as refund or void orders, as needed.
• Training team members, as needed, and holding the team accountable for packing orders properly, answering phone calls, managing DoorDash, restocking and consolidating inventory, cleaning, etc.
• Offer to assist customers to their vehicles or open doors for customers whenever possible.
• Assist with cleaning daily/weekly/monthly tasks to keep the bakery clean.
• Must have the ability to problem solve, move quickly and efficiently, multitask, and plan ahead.
• Comfortable with change and adaptable.
• Detail-oriented and thorough.

Skills & Qualifications

• Ability to use Toast POS system
• Cash handling
• High-quality communication
• Proven business ethics, including teamwork, time management, punctuality, and problem-solving
• Food handlers permit required
• Customer service experience, including phone etiquette
• Ability to lead a team by example, as well as the ability to keep others motivated
• Knows how to have fun while remaining professional
• Ability to de-escalate a situation
• Ability to stay on task

Work Environment & Physical Demands

• Bakery setting, fast-paced environment with some high-pressure days/situations
• Lifting up to 45lbs, walking and standing for long periods of time, ability to listen and understand team members and customers
• Software used: Toast, 7Shifts, Spotify
• Open availability required, including mornings (start at 5 am)/afternoons (close at 5 pm), Saturdays and days prior to holidays (Sundays off)
• Closed: Thanksgiving and Black Friday; Christmas and Boxing Day; News Years Day
• Close at 2 pm: day before Thanksgiving, Christmas Eve, New Year's Eve, Memorial Day, 4th of July

Compensation & Benefits

• $16-$18/hr DOE
• Pay increases after two weeks of training is completed

Cultural Fit & Core Values

• This role is the face of the company, and is responsible for providing hometown hospitality, a consistent experience and quality service.
• The ideal candidate for this position would be a people person who can engage in a friendly conversation but keep things professional and on task
• Someone who sees value in the team, as well as each individual.
• A person who is willing to do their share of the work and help when they see others struggle.
• As one of our leaders, this person needs to offer the best customer service to our customers in any situation to retain that customer’s loyalty/business

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person

Salary : $16 - $18