Lehi Bakery - Store Manager

Job Title: Store Manager
Hours: Full-time, 40 hours per week
Location: Lehi Bakery, 4821 W Canal Blvd, Highland, UT 84003
Pay: $20-$22 DOE
Benefits: Free single-serve item and drink per shift, up to 80/hours of PTO per year, 50% employee discount

Job Purpose & Impact

• Provide exceptional customer service while maintaining a clean and safe environment.
• Assist customers with over the counter service and orders over the phone, while providing a positive experience for every customer
• Set the atmosphere for our customers as well as the entire sales team and help build the success of the company with a friendly, helpful, can-do attitude

Key Responsibilities & Expectations

• Maitre d’ of the company as a whole
• Feel the energy with the customers/team, get a feel for what they need at the moment and give them a memorable and personalized/work experience
• Check in with team members and make sure they feel heard and understood with an unbiased ear
• Responsible for opening and closing stores and fitting in wherever needed in order to help the company be successful each day
• Assist customers who need assistance with wrong orders or poor customer service, including refunding or voiding orders that require it
• Hold cashiers accountable for tasks they have been assigned. Example: orders they packed improperly, answering phone calls, packing DoorDash orders.
• Offer to assist customers to their vehicles or open doors for customers if possible.
• Assist with making and decorating donuts
• Assist with cleaning daily/weekly/monthly tasks to keep the bakery clean, sanitary and up to company standards and city codes
• Balance counter service, Doordash and phones if needed

Skills & Qualifications

• Experienced in food and beverage handling
• Holds a valid food handler’s permit
• Proficient with POS systems
• Maintains high standards of cleanliness
• Strong communication, teamwork, time-management, punctuality, and problem-solving skills
• Skilled in customer service with proper phone etiquette
• Able to lead by example and motivate team members
• Capable of de-escalating challenging situations
• Able to stay on task and keep others focused
• Possesses solid computer skills and a willingness to learn
• Demonstrates efficiency and accuracy in fast-paced environments with a positive, can-do attitude

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Employee discount

Experience:

• Managerial: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $20 - $22