What are the responsibilities and job description for the IT Support Specialist | Systems & ServiceTitan Support position at Legendary Home Services Careers?
IT Support Specialist | Systems & ServiceTitan Support
Legendary Home Services
Twin Cities, MN
Full Time | Monday to Friday | 8:00 AM to 4:30 PM
$22 to $25 per hour
About Legendary Home Services
Legendary Home Services proudly supports several trusted home service brands across Minnesota including Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric. For over 20 years we have provided electrical, plumbing, heating, and air services to homeowners across the Twin Cities and Rochester areas.
We are continuing to grow and are looking for an IT Support Specialist to help support the technology and systems that keep our teams running smoothly every day.
This role is ideal for someone who enjoys technology troubleshooting, systems support, and helping others solve problems while gaining hands on experience with industry leading software such as ServiceTitan.
Position Overview
The IT Support Specialist supports internal technology, employee devices, and business systems across the organization.
This role will begin with training in our Call Center to develop a strong understanding of our operations, customer experience, and internal systems. After completing CSR training, the role will begin supporting internal technology and systems including device setup, troubleshooting, and ServiceTitan system support.
Over time this role will continue developing into a systems support and ServiceTitan administration position.
Schedule
Monday to Friday
8:00 AM to 4:30 PM (Schedule may vary occasionally based on business needs.)
Pay
$22 to $25 per hour depending on experience
Who This Role Is Perfect For
This position is ideal for someone who:
- Recently completed schooling in IT or technology and wants hands on experience
- Enjoys troubleshooting technology and helping coworkers solve problems
- Wants to grow into a systems or ServiceTitan administrator role
- Is comfortable working in an operations environment while supporting internal technology
- Enjoys learning new systems and improving processes
Responsibilities:
IT and Technology Support
- Troubleshoot day to day technology issues for employees
- Provide internal technical support and problem resolution
- Coordinate with our managed IT partner when advanced support is needed
- Configure and program new devices for employees
- Assist with mobile device management through Jamf
- Support internal systems and software used across the organization
ServiceTitan and Systems Support
• Assist with ServiceTitan troubleshooting and system questions
• Help employees navigate ServiceTitan and internal CRM tools
• Monitor system updates and assist with improvements
• Help diagnose reporting or CRM related issues
• Assist with maintaining system accuracy and performance
Systems Administration Development
- Train to become a local ServiceTitan administrator
- Assist with system updates, configuration, and process improvements
- Help support internal reporting and system functionality
Operational Support
- Complete Customer Service Representative training to understand company systems and workflow
- Assist the Call Center team when additional support is needed
- Help maintain smooth communication between teams and internal systems
Qualifications
- IT education, certification, or relevant experience preferred
- Strong troubleshooting and problem solving skills
- Comfortable learning and supporting new technology platforms
- Strong communication skills and ability to assist coworkers with technology questions
- Organized and detail oriented
- Ability to work independently while collaborating with multiple departments
Experience with any of the following is helpful but not required:
- IT support or technical support
- Mobile device management platforms such as Jamf
- CRM or field service software such as ServiceTitan
- Device setup or employee technology support
Please Note: This is an on site position supporting internal employees and business systems. This role begins with CSR training to learn company operations and systems before transitioning into technology and systems support responsibilities.
Benefits
- Competitive hourly pay
- Medical, dental, and vision insurance
- 401k with company participation
- Paid training and development
- Career growth opportunities within a growing company
Why Join Legendary Home Services
At Legendary Home Services we believe great companies are built by great people. Our team is focused on delivering legendary service to our customers while creating opportunities for employees to grow their careers.
If you enjoy solving problems, learning new systems, and supporting a team that relies on technology every day, we would love to meet you.
Equal Opportunity Employer
Legendary Home Services is an equal opportunity employer. We are committed to creating a workplace that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Salary : $22 - $25