IT Systems Support Analyst

At D’Amico Hospitality, excellence isn’t a slogan — it’s the standard.

We are a nationally recognized, premium hospitality company and the largest event and catering organization in the Twin Cities. In 2026, we were honored with Caterer of the Year by the International Caterers Association — one of the most prestigious recognitions in our industry. From high-profile corporate events to large-scale weddings and nonprofit galas, our work is defined by precision, creativity, and flawless execution. Behind every seamless event is a technology environment that simply works — and that’s where you come in.

We’re looking for an IT Systems Support Analyst who thrives in a fast-paced, high-touch environment and takes pride in solving problems, supporting people, and keeping systems running at a high level. This is not a “ticket-only” role — it’s an opportunity to be a hands-on, visible partner to the business, with exposure to operations, leadership, and meaningful IT initiatives.

Why This Role Stands Out

This role is ideal for someone who wants more than a traditional helpdesk position. You’ll:

• Work across a multi-location, dynamic hospitality environment where no two days are the same
• Have ownership and autonomy across Tier 1–3 support and systems
• Be a key contributor in maintaining and improving systems that directly impact business operations
• Partner with leadership and cross-functional teams, not just respond to tickets
• Gain exposure to projects, system implementations, and process improvements

What You’ll Do

You’ll serve as a critical resource across the organization, delivering high-quality technical support and contributing to IT operational excellence.

Key responsibilities include:

• Provide end-to-end support for end-user systems including laptops, desktops, mobile devices, printers, and applications
• Support and maintain point-of-sale (POS) systems (Toast) including hardware, software, and integrations
• Administer and support Microsoft 365 environment (user management, troubleshooting, access, and performance)
• Troubleshoot and resolve issues across network, systems, and user environments with a focus on root cause analysis
• Support telecommunications and communication platforms, including VoIP and cloud-based tools
• Partner with internal stakeholders to understand business needs and recommend technical solutions
• Document processes, build knowledge base resources, and improve support workflows
• Participate in IT projects including system implementations, upgrades, and integrations
• Identify trends in recurring issues and proactively recommend long-term solutions

What You Bring

• 3–5 years of experience in IT support, systems administration, or a related role
• Strong working knowledge of Microsoft 365 and end-user computing environments
• Experience supporting POS systems (Toast preferred)
• Ability to troubleshoot across hardware, software, and user environments
• Experience with device management, user provisioning, and system access
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Ability to prioritize and manage multiple requests in a fast-paced environment
• Clear communicator who builds strong relationships across teams
• Valid driver’s license and ability to travel between Twin Cities locations as needed

What We Offer

• Salary range: $70,000 – $80,000, based on experience
• Eligibility for annual bonus based on company performance
• Comprehensive benefits package including:
• Medical, dental, and vision insurance
• Employer-paid life insurance and long-term disability
• 401(k) with company match
• Generous paid time off
• A dynamic, team-oriented culture within a nationally recognized organization
• Opportunity to grow your career in a company that is actively evolving and investing in its systems

Why D’Amico Hospitality

We don’t just execute events — we set the standard for them. Our recognition includes:

• 2026 Caterer of the Year — International Caterers Association
• International Live Events Association — Best Planning for a Public Event
• International Live Events Association — Best Menu Innovation
• Best Catering Company — Twin Cities Business
• Best Caterer for a Large Wedding — Minnesota Bride Magazine

But beyond awards, what sets us apart is our people, our pace, and our standards. This is a place where high performers thrive and where your work has a direct impact on the success of the business.

The Bottom Line

If you’re someone who:

• Likes being hands-on and visible
• Enjoys solving problems in real time
• Wants to own your work and make an impact
• And prefers a role that blends support systems project exposure

…this is a rare opportunity to step into a role with both responsibility and growth.

Compensation and benefits packages including 401k savings plan, Health, Dental, Vision, and Life Insurance*, FSA and HSA options, employee discounts, and paid time off.

*Health insurance benefits may be subject to eligibility requirements.