What are the responsibilities and job description for the Automotive Customer BDC Consultant position at Legend Motors of Waterford?
If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) - we want to talk to you! The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manners and positive attitude to get clients in the door. Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Log and notate all Customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact Customers using scripts to schedule appointments for Sales.
- Reschedule no-show Customer appointments.
- Schedule future contact as needed.
- Purify and update Customer changes in database.
- Ability to meet or exceed monthly goals.
Pay Structure
- Ranging from $13-$16 an hour with monthly performance based commision.
QUALIFICATIONS:
- High School Diploma or equivalent.
- Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
- Previous experience with the process of the scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly positive attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills. Microsoft Teams and Discord a plus.
This role is ideal for motivated individuals eager to excel in automotive sales by leveraging their organizational prowess and persuasive communication. Join us to be part of a vibrant team committed to delivering outstanding customer experiences while advancing your career in the automotive industry!
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid training
- Referral program
Work Location: In person
Salary : $13 - $16