What are the responsibilities and job description for the Sales Manager position at Legacy Funeral Group, LLC?
The Sales Manager (SM) reports to the General Manager/VP and Cemetery VP and manages the Family Service Professionals and /or Advanced Planning Professionals and provides customer service at a location or multiple locations. The Sales Manager works with the General Manager, Advanced Planning Professionals (APP) and Family Services Professionals (FSP), often on a daily basis.
The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). He/She is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.
The Sales Manager’s duties must be performed consistent with company mission and values and in adherence to company policies and procedures.
• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and co-ordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance
• Communicate progress of team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (i.e. “No Call” Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach
• Any other duties as directed by management except that the incumbent will never have any physical contact with the remains of the deceased at any time
He/She is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.
• Equivalent to high school education with 1-3 years’ experience as a Family Service Professional or Advanced Planning Professional
• 2-3 years sales management experience or other related area
• Must be an authorized driver as per Legacy Groups Guildlines
• A valid insurance license may be required in some states
• A history of community, civic, volunteer or sectarian work within the market would be an asset
• Knowledge of computers and some software
• A valid insurance license may be required in some states
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and
• Works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work Achieve Results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with manager
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels"
3748 - Texas