Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Bilingual Front Office Clerk - Job Overview

Schedule: Monday-Friday (8AM-8PM) | Occasional Saturdays

Step into the future with Legacy Community Health where digital transformation meets compassionate care. As a Bilingual Front Office Clerk, you will be at the forefront of creating a game-changing patient experience. Your role is pivotal in integrating cutting-edge technology with human touch to redefine our healthcare environment.

• Be the Catalyst for Change: Your tech-savvy approach and innovative mindset will reshape the patient journey.
• Dive into a Dynamic Ecosystem: Experience a workplace where adaptability and innovation drive each day, making every moment an opportunity to pioneer.
• Collaborative Synergy: Engage with a forward-thinking team dedicated to disrupting traditional healthcare norms with passion and enthusiasm.
• Futuristic Growth Pathways: Leverage opportunities for continuous improvement and professional advancement in a progressive environment.
• Mission-Driven Revolution: Play a key role in transforming community healthcare, ensuring your contributions are impactful and aligned with our groundbreaking mission.

Key Responsibilities

• Streamline communication by expertly managing and routing calls with precision and efficiency.
• Create a seamless patient intake process, harnessing technology to enhance client interactions.
• Utilize advanced data-entry systems to maintain impeccable patient records.
• Collaborate with the volunteer coordinator to optimize volunteer engagement through innovative solutions.
• Leverage technology to manage appointments and ensure meticulous adherence to procedures.
• Handle transactions with accuracy, utilizing digital payment solutions and cash handling protocols.
• Maintain a welcoming and technologically advanced clinic lobby environment.
• Assist in processing lab results using integrated digital platforms as directed by the Practice Manager.
• Drive positive organizational change by contributing to our Performance Improvement Program.
• Foster a modern and respectful atmosphere for patients, families, and colleagues.
• Collaborate dynamically to achieve department goals, utilizing data-driven insights to build effective relationships.
• Thrive in a primary care medical home environment, emphasizing continuous improvement.
• Engage in comprehensive safety training programs to uphold a secure clinic environment.
• Ensure workspace and equipment meet Legacy's cutting-edge standards.
• Master Legacy's digital exposure control plans to enhance pathogen safety.
• Demonstrate agility by taking on additional duties as needed in a fast-paced environment.

Minimum Qualifications

• High school graduate or equivalent—a foundational step towards a future-driven career.
• Exhibit a professional phone demeanor with a tone that resonates innovation and clarity.
• Excel in multitasking and managing a dynamic range of incoming communications.
• Demonstrate exceptional data-entry skills with a precision-oriented mindset.
• Proficiency in computer literacy, with experience in multi-line phone systems being advantageous.
• Possess foundational math skills and filing abilities to maintain system orderliness.
• Exhibit decision-making prowess in high-pressure situations, contributing to agile problem-solving.
• Bilingual in English/Spanish is highly advantageous for enhancing community engagement.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.