Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Front Office Clerk - Job Overview

Schedule: Monday-Friday (8AM-8PM) | Occasional Saturdays

Are you ready to step into a role where your warm smile and kind words can make a lasting impact? At Legacy Community Health, we believe that every interaction matters, and as a Front Office Clerk, you’ll be at the heart of our mission to provide compassionate, inclusive care to our community. This is more than a job—it’s a chance to be part of something meaningful, where your contributions are celebrated, and your growth is supported.

• Role Highlights: Be the friendly face that greets our patients and the reassuring voice that guides them through their healthcare journey
• Work Environment Benefits: Join a supportive and collaborative team that values your well-being and professional development
• Impact and Growth Opportunities: Play a vital role in creating a positive patient experience while building your administrative expertise
• Team Collaboration: Work alongside passionate colleagues who are committed to delivering exceptional care and supporting one another
• Mission-Driven Purpose: Be part of a team that lives its values of respect, integrity, and community service every day

Key Responsibilities

• Welcome patients warmly and create a positive first impression, both in person and over the phone
• Answer incoming calls with professionalism and route them to the appropriate staff members
• Perform client intake duties, ensuring accurate and complete patient information is entered into our systems
• Notify staff of client arrivals promptly to ensure smooth operations
• Assist with volunteer coordination, fostering a strong sense of community engagement
• Schedule appointments efficiently and handle cash transactions with care and accuracy
• Perform opening and closing procedures to prepare the clinic for daily activities
• Maintain a clean and welcoming lobby environment for patients and visitors
• Support the processing of lab results to ensure timely and accurate patient care
• Participate in our Performance Improvement Program to enhance the quality of services provided
• Foster collaboration and strong working relationships with your teammates
• Adhere to safety protocols, including attending required training and reporting safety concerns
• Stay informed through annual education programs and adapt to the evolving needs of the clinic
• Take on additional tasks and responsibilities as needed to support clinic operations

Minimum Qualifications

• High school graduate or equivalent
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and experience with multi-line phones or switchboards
• Basic math, alphabetical or numerical filing skills
• Ability to manage multiple deadlines and decision-making responsibilities
• Bilingual in English/Spanish preferred

About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.