Bilingual Front Office Clerk - Float (East Region)

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Various Legacy Clinics

Bilingual Front Office Clerk - Float (East Region)

Schedule: Monday-Friday (8AM-5PM)

Welcome to the heart of Legacy Community Health! As a Bilingual Front Office Clerk Float, you will be the friendly face and voice that greets our patients, ensuring their first experience with us is warm and welcoming. Your role is pivotal in creating lasting relationships between patients and their healthcare providers.

• Be the first point of contact for patients, both over the phone and in person
• Float to various clinic locations, offering support where it's needed most
• Shape the patient-provider relationship, impacting long-term healthcare outcomes
• Work in a dynamic environment that values collaboration and community impact
• Enjoy opportunities for personal growth and development

Key Responsibilities

• Answer incoming calls and route them appropriately
• Perform client intake and notify appropriate staff of the client's arrival
• Enter patient information into the appropriate databases accurately
• Assist the volunteer coordinator with the management of volunteers
• Follow appointment procedures as set by management
• Handle cash transactions and follow cash handling procedures
• Complete opening and closing procedures of the clinic
• Maintain a tidy and orderly clinic lobby
• Process lab results as assigned by the Practice Manager
• Participate in the Performance Improvement Program
• Promote a professional, respectful, and courteous environment for all
• Collaborate effectively with the team to meet departmental goals
• Work within the context of a primary care medical home, applying a team-based approach
• Attend all required safety training programs and understand related responsibilities
• Operate assigned equipment and perform all procedures safely
• Maintain work area and equipment according to Legacy standards
• Demonstrate proper body mechanics in all functions
• Ensure patient environment and equipment safety
• Report safety concerns promptly to appropriate personnel
• Follow Legacy's exposure control plans, blood-borne and airborne pathogens
• Demonstrate knowledge of protective barrier equipment (Universal Precautions)
• Perform other duties as assigned

Minimum Qualifications

• High school graduate or equivalent required
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience
• If no experience, the prospective receptionist must be able to learn it quickly
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required
• Bilingual in English/Spanish preferred

About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.