What are the responsibilities and job description for the Customer Service Representative position at Leesel Transportation?
Transit Team, Inc.
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.
Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.
On-Site Shifts Available
Tuesday - Saturday 7:00AM - 5:00PM
Qualifications
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Transit Team is the largest paratransit provider in the state of Minnesota.
For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.
Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.
On-Site Shifts Available
Tuesday - Saturday 7:00AM - 5:00PM
Qualifications
- Clean criminal record
- Good communication and computer skills
- Prior customer service skills a plus
- Familiarity with the Twin Cities metro area
- Paid Training
- Paid Holidays
- 2 Weeks of PTO
- Medical, Dental, Vision, and Life Insurance
- 401K with up a company match
- Employee Assistance Programs
- And More!
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Transit Team is the largest paratransit provider in the state of Minnesota.
For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.