Customer Service Representative

Job description

Customer Service Representative
Par Aide Products Co. | White Bear Lake, MN | Full-Time

Par Aide Products Co. is a family-owned, second-generation manufacturer of premium golf course accessories and maintenance tools. Located in White Bear Lake, MN, we proudly serve golf courses across the globe through a worldwide distributor network. Our reputation for craftsmanship and service excellence has made us a leader in our industry for decades.

We are currently seeking a Customer Service Representative to join our dedicated team. This role is a key point of contact for our distributors, end-users, and prospective customers, providing product expertise, order support, and world-class service. This position plays an important role in supporting our worldwide distributor network and helping ensure customers receive the exceptional service Par Aide is known for since 1955.

If you thrive in a collaborative, people-focused workplace and enjoy the dynamics of a small business with big impact, we encourage you to apply.

What You’ll Do:

• Serve as the primary point of order entry, accurately entering, prioritizing, and tracking customer purchase orders to ensure exceptional service.
• Answer incoming phone calls and emails from distributors and end users, providing accurate information, resolving questions, and [delivering a positive customer experience.
• Serve as a liaison between customers and internal teams to ensure timely communication and efficient resolution of requests.
• Proactively communicate order status, pricing, product availability, shipping updates, and quality matters to customers.
• Collaborate with Sales, Production, Shipping and Accounting to resolve customer issues and ensure a high level of satisfaction.
• Deliver an exceptional customer service experience while representing Par Aide with professionalism, courtesy, and a positive attitude.
• Perform other customer service and administrative duties as assigned.

What We’re Looking For:

• At least 2 years of customer service experience, preferably in a B2B environment. Experience in manufacturing, distribution, or industrial environment is a plus.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to confidently handle customer phone calls and resolve issues with professionalism.
• Strong problem-solving and conflict resolution skills with a customer-first mindset.
• Experience using ERP systems, along with proficiency in Outlook, Excel, and Word.
• A collaborative, team-oriented attitude with a willingness to support coworkers and contribute wherever needed.
• Interest in joining a family-owned company that values long-term relationships, teamwork, and exceptional customer service, with a relaxed, casual culture.

Why Join Par Aide?
At Par Aide, you'll join a company that has helped shape the worldwide golf industry since 1955. As a family-owned manufacturer, we believe our people are our greatest strength. You'll work alongside teammates who care about doing things the right way, building lasting relationships with customers, and taking pride in products used on golf courses around the world.

Job Type: Full-time

Featured Benefits

• Medical, Dental and Vision insurance, 90% employer paid
• 401k with 80% company matching
• Paid vacation time
• Nine paid holidays per year
• Paid Short and Long-Term Disability Insurance, Life Insurance and AD&D Insurance
• Parental leave

Shift

• Day shift

Work Location

• In-Person

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Saint Paul, MN 55127 (Preferred)

Ability to Relocate:

• Saint Paul, MN 55127: Relocate before starting work (Preferred)

Work Location: In person

Salary : $26 - $29