What are the responsibilities and job description for the Information Technology Specialist position at Leeds Professional Resources?
The IT Specialist is responsible for providing responsive technical support and systems administration to ensure employees remain productive while safeguarding company technology and client information.
Key Responsibilities
- Troubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issues.
- Set up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies.
- Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards.
- Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments.
- Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner.
- Provide guidance and training to employees on common technology tools, cybersecurity best practices, and available self-service resources.
Required Qualifications
- Three or more years of experience in help desk, desktop support, or systems administration.
- Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting.
- Excellent customer service, communication, documentation, and organizational skills.
- Ability to lift and transport standard IT equipment and travel between office locations when required.
- Commitment to maintaining confidentiality and following established security procedures.
Preferred Qualifications
- CompTIA, Microsoft, ITIL, or other relevant technical certifications.
- Experience supporting multiple office locations or working within a professional services or legal environment.
- Familiarity with ticketing systems and endpoint management platforms.
Performance Metrics
Success in this role will be evaluated through:
- Response and resolution times for support requests.
- Ticket backlog management and end-user satisfaction.
- Accuracy of device deployment and user access provisioning.
- Compliance with patch management, inventory tracking, and documentation standards.
Ideal Candidate
The ideal IT Specialist is technically proficient, customer-focused, and takes ownership of their work. They communicate effectively, adapt well to changing priorities, demonstrate sound judgment, and thrive in a collaborative, fast-paced, multi-office environment while maintaining a strong commitment to security and client service.