Parts/Service Advisor

Who We Are

Bobcat – Lee Equipment is a locally owned and operated Bobcat dealership group proudly serving the Pacific Northwest. With six locations across Washington and one in Idaho, we’ve built our reputation on dependable equipment, expert service, and a team-oriented culture that values every employee. For decades, our focus has been on supporting the communities we serve by providing innovative solutions for construction, agriculture, landscaping, and industrial operations.

As an authorized Bobcat dealer, we offer industry-leading equipment, parts, service, and rental solutions backed by a skilled team dedicated to keeping our customers moving. As we continue to grow, we’re looking for motivated professionals who want to be part of a strong, people-first organization with long-term stability and opportunity.

We are currently looking for talented Parts/Service Advisor who align with our core values:

• Safety First- Know it. Own it. Share it.
• Family Orientated – Demonstrate family values and embrace diversity
• Trusted - Understand the value of reputation and relationship
• Customer Focused - Keep our internal and external Customer at the center of all we do
• Humbly Confident - Exhibit modest and humility alongside confidence
• Accountable - Accept challenge and make it happen
• Always On – Support our customers’ 24/7/365 needs

Position Summary

The Parts/Service Advisor is responsible for providing exceptional customer service to internal and external customers by sourcing, quoting, and supplying OEM and aftermarket parts for Bobcat and related construction equipment. This position plays a key role in ensuring technicians, service coordinators, and customers receive the correct parts quickly and accurately to maximize equipment uptime and support dealership profitability.

The Parts/Service Advisor directly impacts technician productivity, customer satisfaction, and the profitability of the dealership's parts and service operations. Their speed, knowledge, and accuracy keep the business running efficiently.

Key Responsibilities:

• Assist walk-in customers, phone callers, and online inquiries with parts lookup, quotes, and orders.
• Identify correct parts using EPC systems, schematics, serial numbers, and equipment history.
• Promote and upsell OEM fluids, filters, ground-engaging tools, accessories, and specials.
• Follow dealership pricing structures and maintain margin integrity.
• Handle returns, exchanges, and warranty parts in accordance with policy.
• Support technicians with prompt availability of shop and field service parts.
• Stage parts for upcoming repairs and communicate backorder/substitute options.
• Coordinate closely with Service Coordinators on scheduled repairs and PMs.
• Receive, bin, and organize incoming shipments.
• Support inventory accuracy, cycle counts, and discrepancy reporting.
• Maintain clean, organized counter, warehouse, and staging areas.
• Generate invoices, quotes, purchase orders, and special orders via ERP.
• Maintain accurate records and customer notes.
• Process core returns, warranty claims, and vendor credits.
• Stay updated on Bobcat parts bulletins, supersessions, and new releases.

Skills & Qualifications:

• Experience in heavy equipment, construction, automotive, or powersports parts environments preferred.
• Strong ability to read schematics, EPCs, and serial-number-based lookups.
• Excellent customer service and communication skills.
• Ability to lift 50–75 lbs and operate a forklift (training available).
• Strong computer skills with dealership ERP systems (CDK, HBS, TBS, etc.).
• Detail-oriented, highly organized, accuracy-driven.
• Valid driver’s license.

Work Environment:

• Primarily at the parts counter and warehouse.
• Daily interaction with customers, technicians, and service staff.
• Occasional travel to other branches or training.
• Some exposure to outdoor weather when loading/unloading parts.