Product Support Sales Representative

Who We Are

Bobcat – Lee Equipment is a locally owned and operated Bobcat dealership group proudly serving the Pacific Northwest. With six locations across Washington and one in Idaho, we’ve built our reputation on dependable equipment, expert service, and a team-oriented culture that values every employee. For decades, our focus has been on supporting the communities we serve by providing innovative solutions for construction, agriculture, landscaping, and industrial operations.

As an authorized Bobcat dealer, we offer industry-leading equipment, parts, service, and rental solutions backed by a skilled team dedicated to keeping our customers moving. As we continue to grow, we’re looking for motivated professionals who want to be part of a strong, people-first organization with long-term stability and opportunity.

We are currently looking for talented Product Support Sales Representative (PSSR) who align with our core values:

• Safety First- Know it. Own it. Share it.
• Family Orientated – Demonstrate family values and embrace diversity
• Trusted - Understand the value of reputation and relationship
• Customer Focused - Keep our internal and external Customer at the center of all we do
• Humbly Confident - Exhibit modest and humility alongside confidence
• Accountable - Accept challenge and make it happen
• Always On – Support our customers’ 24/7/365 needs

Product Support Sales Representative (PSSR)Position Summary

We are looking for a Product Support Sales Representative in Auburn, Marysville, or Olympia region. The Product Support Sales Representative (PSSR) is responsible for driving parts and service revenue by proactively supporting customers throughout the dealership’s territory. This role focuses on maximizing uptime of customer equipment, increasing customer loyalty, and ensuring the dealership captures all available aftermarket business. The PSSR operates as the primary field-facing representative for all parts, service, maintenance programs, and value-added solutions.

The PSSR is the backbone of aftermarket revenue and customer retention. By being proactive in the field, identifying repair and maintenance opportunities, and ensuring customers have what they need to keep machines running, the PSSR directly impacts overall dealership profitability, customer satisfaction, and recurring revenue.

Key Responsibilities:

- Develop and maintain strong relationships with equipment owners, fleet managers, rental houses, landscapers, municipalities, and contractors.

- Conduct regular customer visits to understand machine population, application, wear patterns, and support needs.

- Serve as the primary contact for all product support inquiries in assigned territory.

- Promote and sell OEM parts, ground-engaging tools, fluids, filters, and preventative maintenance kits.

- Quote and sell shop and field service work, including diagnostics, repairs, and planned maintenance.

- Drive adoption of dealership service programs (PM contracts, telematics monitoring, rebuilds, component exchange).

- Identify opportunities for Bobcat attachments sales and machine upgrades tied to jobsite needs.

- Maintain an accurate machine population database (all makes/all models).

- Track customer equipment hours, lifecycle stage, maintenance schedules, and recommended interventions.

- Provide weekly activity reports, lost-sales feedback, and competitive intelligence.

- Monitor territory trends: machine utilization, wear rates, consumable demand, fleet age, and customer project pipelines.

- Work closely with Parts Department to ensure product availability and forecast needs.

- Collaborate with Service Manager and Service Coordinators to schedule repairs, PMs, and field calls.

- Communicate customer expectations clearly so jobs are quoted accurately and completed on time.

- Participate in product support meetings focused on growth, margin improvement, and customer retention.

Skills & Qualifications

- Experience in heavy equipment, construction equipment, agriculture equipment, or industrial machinery.

- Strong knowledge of hydraulics, electrical systems, undercarriage, attachments, and equipment applications.

- Ability to read service quotes, parts manuals, work orders, and technical documentation.

- Excellent communication and relationship-building skills.

- Self-starter with strong time management and territory planning discipline.

- Valid driver’s license.

- Proficiency in CRM systems, Microsoft Office, and dealership ERP systems (CDK, HBS, TBS, or similar).

Work Environment

- Primarily field-based with daily travel to customer locations.

- Occasional in-branch work for meetings, quoting, and administrative tasks.

- Exposure to jobsite conditions, construction environments, and outdoor weather.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Heavy Equipment: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• CRM software: 1 year (Preferred)

Work Location: In person

Salary : $50,000