Receptionist

Lee County School System

Job Description – School Receptionist (Twin Oaks Elementary School)

Position Purpose

Under the direct supervision of the Principal, the School Receptionist serves as the first point of contact for the school and is responsible for managing front office operations, providing customer service to students, staff, parents, and visitors, and ensuring accurate handling of communications and records in alignment with district procedures, FERPA requirements, and school safety protocols.

Essential Duties And Responsibilities

• Serves as the primary point of contact for all visitors, ensuring proper check-in procedures and adherence to school safety protocols.
• Manages a multi-line phone system, directs calls appropriately, and provides accurate information while maintaining confidentiality.
• Greets and assists students, parents, staff, and visitors in a professional and courteous manner.
• Maintains front office organization and ensures a welcoming and efficient environment.
• Processes incoming and outgoing mail, deliveries, and correspondence.
• Assists with student check-in/check-out procedures in accordance with district and school policies.
• Maintains accurate records, files, and documentation, both digital and physical.
• Supports student information system (Infinite Campus) functions as assigned, including data entry and verification.
• Ensures compliance with FERPA and confidentiality requirements when handling student and staff information.
• Provides clerical and administrative support to school leadership and staff as needed.
• Assists with coordination of school communications, messages, and announcements.
• Responds to routine inquiries and directs concerns to appropriate personnel.
• Supports school operations during high-volume or time-sensitive situations with professionalism and efficiency.
• Performs other duties as assigned by the Principal.
  
  

Knowledge, Skills, And Abilities

• Proficiency with office technology, including computers, phone systems, and standard software applications.
• Ability to manage multiple responsibilities simultaneously with accuracy and attention to detail.
• Strong customer service orientation with the ability to remain calm and professional under pressure.
• Understanding of student privacy laws (FERPA) and school safety expectations.
• Ability to work collaboratively with staff, students, and families.
  
  

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Prior experience in a school or office setting preferred.
• Knowledge of basic office procedures, customer service practices, and technology systems.
• Strong interpersonal, communication, and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and professionalism at all times.
  
  

Physical Demands and Work Environment

• Regularly required to sit, stand, walk, speak, and hear.
• May require occasional lifting of light objects (up to 25 pounds).
• Work is performed in a school office environment with frequent interruptions.
  
  

FLSA Status

Non-Exempt