Medicaid Analyst 1-2

About this Job

Are you experienced in healthcare administration and looking for a new challenge? Do you value time management, staying organized, and thriving when making independent decisions? Are you motivated, energetic, and ready to join a team that directly impacts the health of millions of Louisianans?

A career as a Medicaid Analyst with the Louisiana Department of Health might be the perfect fit! Since its start in 1965 as a federal-state partnership under Title XIX of the Social Security Act, Medicaid has grown to provide vital health coverage to eligible low-income adults, children, pregnant women, seniors, and people with disabilities. As a Medicaid Analyst, you’ll help ensure real-time eligibility, support managed care services, and provide excellent customer service—all while contributing to the ongoing evolution of Louisiana’s healthcare system. This is your chance to make a meaningful difference in people’s lives while building a dynamic and rewarding career.

Minimum Qualifications

Three years of social services experience; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Acquire and maintain comprehensive knowledge of Medicaid policies, procedures, and eligibility requirements
• Determine Medicaid eligibility for applicants and members accurately and in a timely manner using established tools and systems
• Assist members through multiple channels, including phone, in-person, email, and electronic submissions
• Receive, review, and process applications submitted by mail, email, online portals, or in person
• Utilize web-based programs and electronic systems to manage and update member information and eligibility status
• Provide excellent customer service, answering questions and guiding members through the application and eligibility process
• Perform routine eligibility activities independently while meeting deadlines and maintaining attention to detail
• Work efficiently in a combination of sedentary computer-based tasks and high-volume call center interactions
• Collaborate with team members to ensure consistent and accurate application processing and support
• Support professional development and career growth by mastering Medicaid eligibility policies and procedures

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  Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.