What are the responsibilities and job description for the NDT Coordinator position at LCS - London Computer Systems?
LCS is seeking a detail-oriented NDT Coordinator to support our IT Services team with all Net Dial Tone (NDT)–related phone system operations. This role is responsible for scheduling for our project-management team, processing and auditing phone system orders, coordinating billing, managing account changes, and ensuring accurate documentation across the full lifecycle of customer telecom services.
The NDT Coordinator serves as a liaison between internal teams, vendors, and customers to ensure accurate provisioning, billing, and support for phone system services. Additional responsibilities include handling cancellations, credits, and refunds; assisting with procurement and shipping; maintaining device and line-tracking reports; and providing backup support for specialized telecom registration tasks.
What You’ll Do
- Set up all initial meetings and calls for new customers to begin their project.
- Coordinate follow-up calls and new project requests for our current client base.
- Support the NDT Project Managers by confirming all necessary customer information is collected before their scheduled customer call.
- NDT phone system change requests, including add-ons, recordings, new phone devices, and line adjustments.
- Audit incoming telecom orders for accuracy and create tickets and project packets for IT Services.
- Communicate with internal teams, vendors, and customers regarding phone system orders and updates.
- Process billing requests and ensure appropriate charges are applied for phone system services.
- Facilitate NDT account transfers and assist customers with billing or payment questions related to their phone services.
- Assist with estimate creation for phone system work and manage DocuSign documentation when needed.
- Coordinate telecom-related credits, refunds, and chargebacks.
- Place ScanSource hardware orders (e.g., phones, headsets) and generate purchase orders.
- Process NDT service cancellations, research cancellation details, and coordinate termination plans.
- Manage the Defective Phone Tracking Report; assist technicians with replacement devices, shipping, and customer communication.
- Suspend NDT accounts upon request.
- Perform periodic billing audits specific to NDT services.
- Manage the IT Orders inbox related to NDT tickets, equipment orders, and customer requests.
- Maintain NDT Line Reports and Project Manager Rotation Reports.
- Assist Accounts Receivable with telecom-related projects as needed.
- Support general shipping tasks, including phone hardware shipments.
- Serve as backup for Text Registration and other telecom compliance tasks.
What We’re Looking For
- High school diploma required; Associate degree preferred
- 3 years of customer service, billing, telecom support, or related experience
- Experience with billing software platforms
- Strong inter-office communication skills
- Strong attention to detail
- Excellent organizational skills
- Clear and professional communication
- Customer-service minded
- Ability to remain composed and prioritize tasks
- Basic computer proficiency
Benefits
- Health, dental, & vision insurance
- Wellness program with rewards for healthy activities
- 401(K) with employer match
- Annual company bonus
- 10 paid company holidays
- Paid time off
- Life insurance
- Paid medical leave/disability insurance
- Paid parental leave
- Contemporary office building, wooded campus with nature trail
- On-site fitness center
- One of Cincinnati’s “Top Places to Work”
- Hybrid work schedule available; 50% in the office, 50% remote
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.
LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Candidates must live in the Greater Cincinnati area or be willing to relocate.
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