What are the responsibilities and job description for the Technical Support Specialist position at LCS - London Computer Systems?
Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Technical Support Specialists to join our Product Support team. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call.
If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.
What You’ll Do
- Become an expert in Rent Manager and its related applications
- Troubleshoot software and technical issues via phone, email, and remote sessions
- Guide users with clear communication and best practices
- Document and track issues using ticketing software
- Collaborate with internal teams to improve processes and customer satisfaction
What You Bring
- Previous experience in technical support, help desk, or customer-facing service role
- Strong problem-solving, troubleshooting, and communication skills
- Familiarity with tools like ticketing systems, remote support, or softphones
- Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
- Accountability and adaptability in a fast-paced environment
Ideal Candidates
- IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
- Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
- Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.
Why Work at LCS
- Hybrid flexibility: 50% in-office, 50% remote
- Comprehensive training to set you up for success from day one
- Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
- Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
- Modern office campus: fitness center and nature trail
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We’ve been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.
Candidates who are currently students and will graduate by May 2026 are encouraged to apply.
LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate.
#LI-Hybrid
#L9C1S40
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- 10am - 7pm
Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549