Harleysville Guest Experience Director

Reports to: Harleysville Campus Pastor

Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.

Objective:  To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him. 

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

• Hours per week include Weekend Gatherings (Sunday and Monday evening)
• Be a part of the local team and necessary meetings.
• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
• Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
• Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable. 
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
• Shows a desire to grow, develop, and mature, both spiritually and professionally.
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
• Be an LCBC Partner or willing to become a Partner within 60 days of employment.

• Competitive medical, dental and vision coverage
• Retirement plan contribution and employer match
• Annual counseling benefit
• Flexible schedules
• Generous and immediate paid time-off
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development

Evaluation: The Harleysville Experience Director will meet regularly with the Harleysville Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.