What are the responsibilities and job description for the Customer Service Representative position at LAZ Parking?
**Details**
Customer Service Representative
Location: Boca Raton Resort
Hourly Rate: $17.00/HR Full-Time
Schedule: Morning/Afternoon MUST BE WILLING TO WORK HOLIDAYS!
The Spirit of the Position:
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. How do you know if this is the right job for you?!
You are:
- You’re charismatic, full of energy, and happy to help in any way you can.
- Responsible is your middle name. You never disappoint because it’s not in your nature.
- Good under pressure. You don’t fold and get overwhelmed easily.
- Able to work with or without supervision.
- Able to communicate professionally and effectively.
- Able to speak, read, and comprehend the English language.
- Open to feedback, differing opinions and other points of view.
- Timely and demonstrates sense of urgency.
- Excellent team building and interpersonal skills.
- A team player and can help motivate your team.
What will I do?
- Greet customers, assist guests in lobbies. Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
- Complete other related duties as assigned.
Requirements:
- Positive attitude!
- Customer service experience is required
- 5 star hotel/resort is HIGHLY preferred
Education:
- High school diploma or GED required.
Experience:
- Strong customer service experience.
- Parking industry experience is preferred but not required.
Physical Demands:
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.
Salary : $17