Analyst, Client Accounts

Lawyers on Demand, a Consilio Company, is currently seeking a contract Analyst, Client Accounts to support one of our prestigious law firm clients for a hybrid assignment.

This is onsite 3 days per week and remote 2 days per week.

Key Responsibilities:

• Record and maintain detailed communication logs between clients, attorneys, and accounting staff using ARCS Collections Software for transparency and future reference
• Conduct in-depth research on client billing and payment history to identify trends and anticipate potential collection challenges
• Analyze account data to detect and resolve issues affecting billing and collections; develop strategies to improve collection performance
• Collaborate with the Accounts Receivable team to ensure accurate application of incoming client payments and streamline related processes
• Partner with the Billing team to provide client updates and recommend escalation strategies for overdue accounts
• Exercise discretion and maintain confidentiality in all financial transactions and interpersonal interactions, in line with firm policies
• Track and report key performance metrics for management and monthly inventory reviews
• Manage receivables for transitioning Partners, ensuring timely resolution and adherence to firm procedures
• Request and process write-off approvals with thorough documentation, following firm guidelines
• Handle escalated accounts by coordinating with third-party collection agencies and monitoring progress
• Generate ad hoc reports for Accounting leadership and other firm stakeholders to support strategic decision-making
• Recommend and implement process improvements to enhance efficiency and effectiveness in collections operations
• Adapt to changing priorities, peak periods, and new assignments as needed

Required Qualifications and Skills:

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred
• Minimum of 4 years’ experience in accounting or business operations; experience in legal or professional services is a plus
• Strong analytical and problem-solving abilities with excellent attention to detail
• Effective written and verbal communication skills; able to interact confidently across all levels of the organization
• Highly organized with the ability to manage multiple tasks and prioritize effectively
• Proficient in Microsoft Office Suite, especially Excel; advanced knowledge of accounting and business software systems required

LOD is proud to be an equal opportunity employer. Diversity and inclusion is a core part of our Ways of Working, and we celebrate and embrace it. We know the individual differences of our people make us collectively better and we encourage all applicants; including people with disability, career breaks, gender diverse, LGBTQIA, and culturally diverse communities to join us so we can do great things together.