Information Technology - Senior Support Specialist

• Provide technical knowledge and support for 650 users in a hybrid work environment across 18 locations
• Oversee the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require
• Act as a ‘go to’ resource and mentor to service-desk team for troubleshooting, systems, and related topics
• Triage incoming calls, emails, and tickets to assign to team members

• Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications.
• Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals).
• Support managed print systems, zoom devices, conference room equipment, and network peripherals.
• Image and deploy workstations, laptops, and phones for office and hybrid associates
• Support BYOD for mobile phones – assist users in setting up mobile applications and setup of email
• Coordinate and maintain user computer applications, hardware, and network needs with a team of IT professionals
• Design, test, and implement technology rollouts and changes for IT related projects
• Document and communicate user needs within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested 

Skills / traits that we value for this role: 

• Minimum of 5 or more years of IT professional experience, previous MSP experience preferred 
• Prior experience in project management / implementation rollouts required 
• Leadership experience or experience acting as a senior ‘go-to’ member of an IT team preferred
• Experience installing, upgrading, troubleshooting and repairing networked computers
• Expert knowledge of computer applications (Microsoft Office, Adobe, Windows OS, Edge, Chrome, Exchange online etc.), helpdesk software, anti-virus, remote-control software, and Azure preferred 
• Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Ability to diagnose and resolve software and hardware issues
• Ability to learn and support new applications
• Strong problem solving, troubleshooting, time management, documentation, and research skills
• Ability to work well and coordinate in a team environment 
• Capability to work efficiently and retain knowledge
• Precise verbal and written communication skills
• Ability to lift and move up to 50 pounds 

A bit about Lawley! 

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients 
• We are a family owned insurance broker (70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!! 

 Why Lawley?  

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more) 
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1^st day!
• Company 401K contribution received starting Day 1 (for participants 21 years old) 
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,279.75.