What are the responsibilities and job description for the Patient Services I position at Lawall?
Position Summary
We are seeking a detail-oriented and organized Patient Services I to join our team. This position is responsible for processing patient accounts, ensuring all documentation, insurance requirements, and billing paperwork are complete and accurate before patients can receive their devices and claims are submitted. The ideal candidate is highly organized, enjoys working behind the scenes, and has experience navigating insurance and medical documentation in a fast-paced healthcare environment.
We are seeking a detail-oriented and organized Patient Services I to join our team. This position is responsible for processing patient accounts, ensuring all documentation, insurance requirements, and billing paperwork are complete and accurate before patients can receive their devices and claims are submitted. The ideal candidate is highly organized, enjoys working behind the scenes, and has experience navigating insurance and medical documentation in a fast-paced healthcare environment.
Work Schedule: Monday - Friday, 8-4:30 pm
Address: 3000 Cabot Blvd. West Langhorne PA 19047
Essential Functions:
- Prepare and process work orders accurately and timely
- Obtain, review, and coordinate required documentation, including prescriptions, physician notes, and other supporting records needed to move orders forward
- Verify patient insurance benefits, confirm coverage criteria, and secure prior authorizations or pre-certifications as required
- Ensure data integrity and accuracy of patient account information, including HCPCS and ICD-10 coding, to support proper processing and reimbursement
- Communicate with patients regarding insurance coverage, financial responsibility, and next steps in the process
- Coordinate with physician offices, practitioners, and internal staff to obtain missing information and ensure orders are ready for delivery
- Maintain knowledge of payer-specific rules, documentation requirements, and authorization procedures
- Ensure orders are properly documented and meet company and insurance requirements prior to delivery
- Provide excellent customer service to patients, referral sources, and coworkers
- Document account activity clearly, accurately, and professionally
- Help maintain an efficient flow of service from order intake through readiness for delivery
- Complete other duties as assigned
- Limited travel to nearest office location for support
Skills & Requirements:
- Works independently
- Uses good judgment
- Makes sound decisions
- Communicates professionally with patients, physician offices, insurance representatives, and coworkers
- Works effectively in a fast-paced environment
- Records information clearly, accurately, and concisely
- Handles sensitive and confidential information appropriately
- Meets deadlines, prioritizes tasks, and manages multiple accounts at once
- Proficient in Microsoft Outlook, Word, and Excel
- Organized and detail-oriented
- High school graduate
- Prior experience with insurance verification, prior authorizations, medical documentation, or patient service in a healthcare setting preferred
- Knowledge of anatomy and medical coding is a plus