What are the responsibilities and job description for the Patient Referral Coordinator position at Lawall?
Patient Referral Coordinator
We are seeking a professional, dependable, and customer-focused individual who enjoys working in a friendly, team-oriented environment. The Patient Referral Coordinator serves as the first point of contact for our patients, referral sources, and visitors. This role is responsible for performing all tasks related to appointment scheduling, message intake, and communication with patients and referral sources. The Patient Access Coordinator reports directly to the Patient Accounts Supervisor and plays a vital role in ensuring an exceptional patient experience.
Work Schedule: Monday - Friday, 8-4:30 pm
Responsibilities include:
- Answering and directing incoming telephone calls in a courteous and professional manner
- Scheduling and confirming patient appointments
- Taking and accurately relaying messages to appropriate staff members
- Communicating effectively with patients, physicians, referral sources, and other healthcare professionals
- Assisting patients with general inquiries and providing excellent customer service
- Maintaining accurate documentation and patient information
- Coordinating with internal departments to support efficient patient care and office operations
- Performing other administrative duties as assigned
Qualifications:
- Previous receptionist, scheduling, customer service, or medical office experience preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with computer systems and standard office equipment
- Professional demeanor with a positive, team-oriented attitude
If you are looking for an opportunity to join a growing healthcare organization that values teamwork, compassion, and exceptional service, we encourage you to apply.
We offer a competitive compensation package and a great work environment. If you are someone looking to use your talents to help our clients meet their needs, and work with an exciting team, we want to hear from you.
We promote a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.