What are the responsibilities and job description for the Wilmington Patient Services Representative position at Lawall?
Patient Service Representative (1 full-time position)
Employee friendly, long established orthotic & prosthetics provider with excellent reputation, has an exciting opportunity for a Patient Service Representative in one of our Wilmington, DE offices.
In this position, you will work closely with clinicians, physician offices, insurances and co-workers to ensure timely service to our patients.
Main responsibilities of this position include:
- Providing excellent customer service to all patients
- Data entry and preparation of orders
- Becoming versed and knowledgeable of various insurance company requirements and procedures
- Obtaining the proper documentation necessary for insurance companies / plans
- Verifying patient benefits and pre-certifying our services
- Assuring timely service to patients
- Ability to quickly learn and navigate all company computer and phone applications
- Performing other duties as assigned
Skills & Requirements:
- Works independently
- Uses good judgement
- Makes sound decisions
- Communicates professionally
- Works in a fast-paced environment
- Records correctly and briefly
- Handles sensitive information in confidence
- Meets deadlines and prioritizes
- Proficient in Microsoft Outlook, Word, Excel
- Organized and detail-oriented
- High school graduate
- Knowledge of anatomy and medical code is a plus
- Professional conduct
- Dress appropriately
We offer great pay and benefits. If you are looking for a fun place to work and looking to use your talents to help patients meet their needs we want to hear from you.
This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.